Manager Transport & warehouse Management Service Market Logistics – Hosakote, Bangalore About us
Service Market Logistics (SML) is part of Group Trucks Operations. We are an organization of approximately 3,700 employees globally in more than 40 locations. Every day, we are delivering world-class operational excellence for our customers, based on smart logistics solutions. Our job is to develop, manage and optimize the Service Market supply chain for all Volvo Group brands and JV’s. The scope for Service Market Logistics includes Flow Optimization, Inventory Management, Distribution Center operations, Customs & Trade as well as the development of logistics solutions to ensure the highest possible parts availability, delivery precision and quality everywhere in the world. We strive for an innovative and diverse workplace, exercising the Volvo Group values with a high focus on customer success.
GTO Service Market Logistics, APAC Region covers Service Market Business across India, China, Korea, Singapore, Australia, Thailand and Indonesia
Distribution Centre (DC) Bangalore manage Service Market Business supporting all Volvo Group business in the Region including Volvo CE, Volvo Group Trucks, Volvo Bus and Volvo Penta. The primary interface with these entities is through Sales and Marketing’s Aftermarket Commercial function.
Are you energized by challenges and playing an essential role for our customers? Do you always keep the E2E perspective and approach? Do you have a big interest to drive and develop cross-functional relations? Then this position could be yours?
Customer Service is the interface between Distribution Centre towards both importers and dealers in the region, as well as our partners in sales and marketing. The role involves working with a wide span of activities, ranging from Order to Shipping. Transportation management, handling of service deviations, and general administrative tasks leading to Dealer/customer satisfaction.
Your responsibilities as the manager involve daily order processing from dealers, Allotment and Shipping of consignments through various Transporters, following up with operation for speedy execution, driving activities for improved processes and routines, as well as working with continuous improvements towards increased customer satisfaction. We also put a high focus on collaborative working with different stakeholders. Operationally you will be responsible for meeting stipulated targets for the group.
You will work closely with the other departments and be a member of the Distribution Centre’s management team. The position also includes extensive involvement with dealers, importers, Transporters, business area counterparts and colleagues from other GTO SML sites.
You report to the Director of Distribution Center, Bangalore.
Meeting Quality, Delivery & cost targets from Order to Shipping.
Interface towards importers / dealers/ customers in the region, Sales & Marketing functions
Providing timely and accurate information on order status (ETA, Invoice and Shipping Information)
Respond to all Dealer/Importer/Customer inquiries on DC Site Services according to the agreed timeframe
Manage Service Deviation (Goods or ETA Discrepancy, missing or incorrect documents, Order system failure) making sure cases are resolved in a timely manner
Drive Annual Dealer Survey and coordinate within DC Site to improve Satisfaction Index and reporting actions resulting from the survey
Digitalization and automation from order to shipping
Main activities and responsibilities
Meet or exceed KPI targets for DC Service Centre operations
Work closely with Transporation service providers on daily basis for pickups, on-time delivery with quality and within the accepted lead time.
Daily Track and trace of all shipments with providing status of shipments to dealers and order desks of different Business areas
Performance review by week & monthly by each Transport service provider and corrective actions for improvements.
Drive efficiency and cost reductions by applying lean principles.
Participate in regional Best Practice Network meetings and drive implementations of process changes to promote continuous improvements
Champion the culture aimed at giving a strong image of Service Market logistics as well as being in line with Volvo Group values and principles
Drive Health, safety, sustainability, 5s and Visualization in the Transportation area.
University degree in engineering /logistics/ business or relevant work experience
8-10 years of relevant and Management experience in Customer Service
Solid knowledge of aftermarket logistics/supply chain management & Lean Principles.
Previous leadership experience is an advantage
KPIs RESPONSIBLEKPIParameterSafetyZero accident rate ( Transportation )QualityGDR related to Transportation
Dealer Survey IndexDeliveryBack order recovery for all class of orders
Expected Time of Arrival ( ETA ) for all order class
Outbound Delivery Precision for Transport by Service ProviderCost Cost per Volume on Outbound freights
Cost control on Quality rejections / recoveryEnvironmentCO2 Reduction - YOYContinuous ImprovementsImplemented Process Improvements FUNCTIONAL COMPETENCIES
The Volvo Group drives prosperity through transport solutions, offering trucks, buses, construction equipment, power solutions for marine and industrial applications, financing and services that increase our customer's uptime and productivity. Founded in 1927, the Volvo Group is committed to shaping the future landscape of sustainable transport and infrastructure solutions. Countless career opportunities are offered across the groups leading brands - Volvo, Volvo Penta, UD Trucks, Terex Trucks, SDLG, Renault Trucks, Prevost, Nova Bus, Mack, Eicher, Dongfeng Trucks and Arquus.
Volvo Group Trucks Operations encompasses all production of the Group’s engines and transmissions, as well as all production of Volvo, Renault and Mack trucks. The organization is responsible for spare parts supplies to the Groups customers as well as for designing, operating and optimizing logistics and supply chain for all brands, production facilities and distribution centres where the Volvo Group operates. In Volvo Group Trucks Operations you will be part of a diverse team of highly skilled professionals who work with passion, trust and embrace change to stay ahead. We make our customers win.
Address: YELLACHALLY VILLAGE, BANGALORE, Karnataka, India