Job Description
Appointment, admission and discharge of patients : Billing, generate invoices, maintain daily scrolls, provide Cash/ Credit/ Corporate billing and discount information to customers •Registration: Complete the registration process in a timely and accurate manner •Cashiering: Submit deposited cash/ cheque/drafts/credit slips to finance. Hold Responsibility for short cash, fake currency and opening and closing of shift. •MIS: Maintain and generate process related data as and when required by the HOD •Preventive Health Check: Coordinate smooth and timely flow of PHC patients, follow up of their reports & post check up consultation as per patients convenience •TPA: Provide a seamless and trouble free experience in getting cashless treatment. Follow up with various TPAs/corporates about status of payment. Update patients and doctors about status of authorization •Provide patients with information regarding advised investigations and procedures •Assist and direct patients that have come in for health check up •Manage and record time spent by patient as mentioned in the standard operating procedure •Co-ordinate for timely delivery of the report at the designated counter •Maintain service standards as specified in the standard operating procedure •Diligently adhere to patient flow-chart and highlight any process related issue to shift supervisor and HOD on shift basis •Interface with SRL Ranbaxy Lab and other diagnostic areas for patients investigation reports •Uphold basic standards of cleanliness of work place area as well as self-grooming, and demonstrate use of standard phrases and telephone etiquette during all points of customer interface •Proactively distribute feedback forms and seek suggestions from patients/attendants •Possess comprehensive knowledge of all HIS applications, all instructional manuals and operating procedures applicable to the job profile •Effectively utilize all communication systems •Adhere and contribute to cordial inter and intra team relations •Complete any other ad-hoc task assigned by the concerned superior