Executive Data Processing (Vijayawada Branch) job in Vijayawada by Prama HIKVISION India Pvt. Ltd. for 2 - 4 Years Experience

Executive Data Processing (Vijayawada Branch)

Prama HIKVISION India Pvt. Ltd.

2 Years - 4 Years
1.00 - 2.50 Lacs p.a.
Vijayawada

Apply

Posted: 07/04/2023

Job Description

Company Name: Prama HIKVISION India Pvt. Ltd.

Website: www.hikvision.com

Position: Executive Data Processing

Education: Any Graduate

Experience: 02 to 04 years

Location: Vijayawada (Andhra Pradesh)

Job Profile :

To proactively ensure internal and external customer satisfaction.
To review and monitor MSL (Minimum Stock Level) at Branch end.
To maintain accurate records and share them with relevant stakeholders.
To submit Quarterly Quality report to RMA HO and Product Heads for improvement in Product Quality.
To give Fast Feedback Reports for new models or batch failure reports to CWH and Product Heads to take corrective actions at the factory level.
Should Handle Customers & Dealers of Said Branch having Service Network.
Taking Action and decisions affects the performance of the Branch in relation to the business prospects of the branch.
To ensure that all Received calls, at branches are Registered and Assigned to Service Engineer within 2 Hours of receipt.
To control and monitor the consumption of spare parts and ensure smooth spares supply.
To guide and provide technical support to the technicians on critical problems and avoid delays in calls completed successfully.
To maintain the decorum of the service center and disciplinary norms by adhering to rules of office timings, office wear etiquettes, 5S in stores, etc.
To decide on the branch stocking, replenishment policy according to the potential and to the nature of requirements.
To ensure the reconciliation of spares on a quarterly basis for all branches & zone.
To submit MIS to Corporate Service Team and local sales authorities as and when required.
To conduct system audit of all service activities on a quarterly basis with the help of Branch Accountant as per system audit guidelines/checklist.
To strive and achieve total customer satisfaction by reviewing the following KPIs and previous meetings MOM on monthly basis with your branch team members.
To manage the service team with cordial industrial relations.
To carry out a technical follow-up with Engineer and Corporate product support team.
To ensure that the Inward/Outward register is maintained at all Branches and is updated on regular basis. During the HO Team visit, these should be Verified.
To provide performance feedback to the technicians on regular basis to improve productivity levels @ Average of 15 completed calls productivity per technician.
To monitor and record spares consumption for I/W, O/W, defective clearance, and workshop separately and ensure MSL to avoid delays in spare part-related call closure.
To restrict defective stock generation and clear/repair the sets on daily basis with a separate team.

Job Information

Job Type: Full Time
Industry: Consumer Durables
Function : Front Office Staff/Secretarial/Computer Operator
Specilizations: Data entry, Stenography
Qulification: Any Graduate
Key Skills: Customer Relationship Customer Service Inventory Management Customer Care Data Processing Data Entry Logistics Management MIS Reporting CRM

About Company

Prama HIKVISION India Pvt. Ltd.
Hikvision Digital Technology Co., Ltd. is one of the world's leading suppliers of video surveillance products and solutions. Established in 2001, Hikvision has grown from a small company with 28 people, into a global enterprise with more than 7,000 employees including 2,000 R&D engineers. With the largest R&D team in the industry and capability of continuous innovation, Hikvision's product offerings include hybrid DVRs, NVRs, standalone DVRs, digital video servers, compression cards, high-definition IP cameras, and speed domes. These products are used in more than 100 countries and have been used to secure various security applications around the world. For more information, please visit Hikvision's website at www.hikvision.com. Headquartered in Hangzhou, China, Hikvision has expanded to a global operation with regional branch offices in Los Angeles covering the Americas; Amsterdam covering Europe; Dubai for the Middle East; joint ventures in India and Russia; as well as a maintenance center in Hong Kong. Dynamic growth and exceptional products have seen Hikvision recognized as the No.1 global vendor of CCTV and video surveillance equipment according to IMS Research's World Market for CCTV and Video Surveillance Equipment Report 2012 and listed for four years in a row in Security 50 a market survey recognizing the top 50 security vendors in the global security market (No. 5 in 2011). Hikvision is now publicly listed on Shenzhen Stock Exchange with a market capitalization of US$7.3 billion.