Job Description

VFISLK Hiring for Manager with Team Management experience with RFP experience in US Retirement Service background

Yrs of Experience: 12yrs to 16yrs

Location: Bangalore/ Pune.

Industry: ITES Industry

Shifts: Both Afternoon and night shifts (Should be comfortable for Both shifts)

Preferable for Female candidates.

Mandatory :

Who has about 5-7yrs in RFP will work

People management experience is must.

Look for US Market exp.(US Client handling exp.)

Manger Operations - Overview

Operations Manager need to meet and exceed business objectives ensuring consistent achievement of all financial and operational KPIs.
Required to manage (in partnership with the on-onshore team) multiple sites to deliver an outstanding Customer Experience.
Manage, inspire and motivate a number of Operation Managers to ensure operational excellence, high employee engagement and service improvement is achieved.

Roles and Responsibilities

• Responsible for leading and managing a team of sales support professionals in Retirement Services domain (RFPs, RFIs, internal wholesaler, sales admin, investment products, client relationship etc)
• Support in developing and executing go-to market strategy for core product offerings inclusive of marketing, sales, strategy alliance etc
• Serve as market development and thought leader, responsible for client development activities leading to business model refinements
• Develop custom global operating models leading to sustainable competitive advantages
• Ensuring both operational & financial KPIs achieved
• Manage and develop the operational client relationships by conducting (where appropriate) operational client review meetings and day to day ops liaison within key workstream
• Identifying and highlighting further opportunities for services and process improvements
• Execute a well-defined Communication and Engagement model in place to ensure their teams understand the performance of our business and that they understand the needs of their teams
• Ensure smooth operations of the assigned processes through monitoring performances of the teams/individuals and handling escalations
• Lead Automation projects and ensure timely completion as per business plans.
• Assist in developing and maintaining appropriate systems, policies and procedures for the effective management and optimum deployment of resources
• Ensure team complies with all quality standards and performance measures.
• Periodic reporting to the Management for reviewing team and client's performance metrics
• Actively promote, implement and comply with Departmental policies, procedures, practices and principles.
• Define/maintain customer satisfaction parameters and track customer satisfaction
• Responsible for Business Continuity

Requirements

A seasoned professional with strong delivery experience having below mentioned core skills:

• Experience of setting up sales support team at offshore centre
• Excellent leadership, people management, communication and influencing skills
• Experience of working in an Outsourcing back office environment
• Ability to build and maintain strong client relationships
• Ability to demonstrate been able to translate business strategy into day to day delivery
• Strong commercial understanding and previous accountability for business plans
• Setting and reviewing Quality performance standards
• Setting and reviewing of organizational / productivity objectives in line with the commercial contract
• Managing Client Engagements
• Ability to manage and influence key stakeholders
• Partner with cross-functional support teams in improving the proprietary tools and systems
• Work closely with compliance departments to make sure activities remain compliant

Domain Requirement

The project requires knowledge of:

• Overall understanding of Insurance
• Retirements and Health Care Services knowledge of US market will be preferred.