Job Description
Role and Responsibilities:
Greeting customers when they enter store and coaching the team to do the same
Displaying commitment towards providing exceptional Customer Service and ensuring that Lenskart associates also treat Customer Satisfaction as a priority
Dealing with customer service issues such as queries and complaints at store level and ensuring this is consistent with the team.
Striving to have long lasting and fruitful relationships with each of our customers.
Monitoring cash reconciliation to ensure there is no mismatch of store funds
Ensuring availability of required merchandise and services Conducting stocktakes regularly Ensuring the staff at store level has basic understanding of POS System to ensure transactions are properly and effectively processed Performing the necessary quality checks for the new products
Working very closely with other departments till the product reaches the customer and ensuring the best customer experience to the Lenskart Customer Supervision Ensuring that all store employees, including the Optometrist, are taken care of and their issues are resolved
Ensuring that the eye check-ups are conducted as per the SOP and maintain high quality standards
Desired Candidate Profile
Preferred candidate from F&B/telecom/Hospitality/Retail