Job Description
Job Purpose
- Deliver on significant portfolio indicators and maximise Recovery and ensure working in all defined portfolio slabs.
- Be the executor of collection strategies implemented by the ACLM/RCLM/Centre Head.
- To ensure that all laid down processes are adhered to without any deviations. Have checks and balances to ensure smooth process adherence.
Liaison with other functions and departments viz. sales , credit, operations , RIC etc.
Job Responsibilities
Portfolio
- Define and review collection strategies for the portfolio managed
- Achieve the monthly and annual recovery numbers as per targets set.
- Grow the ROR (recovery rate) percentage of portfolio as per target given on a monthly basis.
- Achieve the set benchmark on fresh pool conversions
- Mark lien and force hold for all eligible accounts and track progress
- Receipt Cut Count, Settlement Raised count achieved as per targets published. Refer Score Card
Settlements
- Track Settlement approvals and Conversions
- Track broken settlements and its conversions
- Settlement process involving issue of settlement letters to be in line with approvals received
- Maintain professional relationship with the vendor
- Ensure compliance from the vendors on laid down processes.
- Adherence of the Banks Code of Conduct by vendor staff.
- Improve collection efficiency and maximise recoveries.
- Ensure the ACR levels maintained accordance to portfolio volumes
- Account level review completed and required trails captured
- Vendor rationalisation to be tracked and appropriate decisions taken to continue/weed out with prudence
HHT
- Effective deployment and usage of Handheld terminals to all the field staff
- Allocation upload is completed in each of the HHT deployed for the vendor
- Usage of HHT monitored, unused/under repair units tracked and appropriate measures taken to reactivate the usage
- Adherence to the HHT usage policy of the Bank
- Lost HHT to be reported on time and required formalities completed as per guidelines.
- Multiple receipts issuance within 5 minutes to be tracked
Trails
- Timely upload of the allocation in web and in the Hand held terminal
- Capturing of follow up trails in Web Collections for the portfolio allocated
- Capturing trails thru the Hand held Terminal ( HHT )
- Review and ensure the set trail benchmark maintained at each band level
- All eligible cases to be tracked and referred for appropriate legal recourse
- For effective utilisation of legal recourse, applicant / properties availability is to be validated
- Track and improve conversions for all the cases where arbitration award passed
- Co-ordinate closely with the local legal resource to improving efficiency and legal coverage.
- Identify accounts which can be resolved thru legal means can be in housed to save cost
EP filed cases to be tracked / supported with requisite information and documents for speedy conversion and improved recovery