Job Description

KFC is Hiring for Team members / Shift managers/ Asst. Restaurant manager.

Shift Manager JD:

• Full responsibility for specific financial controls, TM training assignments, and the screening of prospective employees under the direction of the RGM.
• Directly perform hands-on work on an ongoing basis to train employees, respond to customer service needs, or otherwise role model appropriate skills and behaviours in the restaurant.
• To operate shift under mandatory SOPs and guidelines of the organization.
• APC, Up-selling, Suggestive Selling targets, COS, COSV performance, Recruitment Readiness of the store.
• TMTS scores, 100% expert certification, No. Of cross-trained Team Members.
• CMS check scores, CRM scores, CER scores. P/L and budgeted sales figures

WORK ACTIVITIES:

• Conduct briefings, share targets & updates with team members.
• Assists in management of day-to-day operations by managing labour, counting inventory and supplies, and developing the restaurant team
• Ensures that facility and equipment are maintained to company standards on a day-to-day basis
• Supervises others efficiently and coordinates their work
• Assists in management of day-to-day operations by scheduling labour, ordering food and supplies, and developing the restaurant team
• Ensures health and safety compliances, and company safety and security policies are met
• Assists Profit & Loss management by following cash control/security procedures, maintaining inventory, managing labour, reviewing financial reports, and taking appropriate actions

JOB FEATURES:

Job Dimensions (Quantifiable job features E.g. Volumes handled, Revenue and budget size, No. of subordinates, No. of Suppliers, No. of Customers served, Variety of functional areas handled):

Business Volume

Work Volume

Others

Stand alone Sub-business unit (Restaurant). Manage operations with average daily sales volume of Rs. 60k-100k.

Resource to the entire team including 1-2 Shift Managers

Manage local vendors

Job Context (Circumstances characterizing the job: Working hours, location, stress, physical conditions, and resources available):

The job holder will be working as per the standard working hours; however, it may, from time to time, work on odd hours to suit business/operations exigencies.

KEY RELATIONSHIPS

Internal (i.e., colleagues, other business units)

External (i.e., suppliers, customers, service providers)

Directly reporting to RGM.

Interact with other departments (need based)

May have to interact (one-on-one) with Area Coach

Will interact with local suppliers & vendors.

PERSON SPECIFICATION (What capabilities will be required to perform this role?)

Qualifications:

Essential (i.e., must posses)

Desirable (i.e., added advantage, not compulsory)

Hotel Management/ at-least 2 Years of exposure in managing / leading a restaurant.

Masters/ PGDM

RELEVANT EXPERIENCE:

Essential (i.e., must posses)

Desirable (i.e., added advantage, not compulsory)

1-2 Years

QSR/ Dine-in background