Job Description
Greetings!
we are looking for resource who have experience in Call center,BPO,technical Support,Service desk.
Responding to Phone, Chat and E-mail support requests Maintaining and updating guides, knowledge-based articles, and instructions; Working with subject matter experts to identify resolutions to problems; Generate ideas to automate current processes; Perform project related duties, as assigned or requested; Keep current with alternative information systems and technology, and make recommendations consistent with the business and systems strategies; Handle unexpected application Outages - Incidents Tracking customer requests to closure Skill Set. Above all else, a customer service desk associate should be personable and enjoy working with people. Take ownership of all tasks and committed to high quality results; Strong organizational skills; ability to multitask; detail-oriented; Good verbal and written communication skills; A track record of self-improvement and continuous learning; Enter issues via a problem tracking tool (JIRA); Good sense of humor has fun in pressure-filled moments; An entry-level of understanding of relevant technologies, solutions, troubleshooting and support; Associate Degree in Information Technology or equivalent experience preferred; Monitor the health and status of current systems; Understanding of product workflows in an operational setting; Provide customer follow up to ensure questions have been answered Roles and Responsibilities