Job Description

Hi all,

We are hiring..

Looking for immediate joiners for the role of "System Support Engineer or Production Support Engineer" with relevant 3-5 years of experience. Location: Bengaluru

Must have skills:

1. 3+ years of experience in Level 2 Application (mobile & web) support

2. Knowledge on cloud monitoring tools such as AWS CloudWatch, Datadog , ELK

3. Hands on experience in Application monitoring, Incident management, SLAs & Escalations

4. Proven experience in using any major ITSM tools (JIRA preferred)

5. Hands on experience with good command on Database (SQL & NO SQL ) handling

6. Good command in Microsoft Office suite

7. Strong analytical and problem-solving skills

8. Willing to work in rotational based 24X7 Shifts

Good to have skills:

1. Experience in handling Apple app-store and Google Play store

2. Knowledge about source code version control, DB Optimization.

3. Experience in Change Management Process

4. Connected car feature understanding

What will be the roles and responsibilities?

1. Incident handling, Issue analysis, Investigate & Gather necessary data/insights

2. Incident escalation based on workflows

3. In case of priority incidents , bridge the calls with multiple stakeholders and ensure resolution stakeholder is identified and assigned to incident

4. Monitoring Dashboard of cloud applications

5. Monitoring and acting based on the auto-alerts generated from system using runbooks

6. Monitoring and Handling the Apple Appstore and Google Play-store feedbacks from customers

7. Report creation and publishing to required stake holders

8. Coordinating with multiple stakeholders across different geographies to ensure the ticket closure

9. Execute sanity check for the application (iOS, Android) as & when required

10. Responsible for maintaining the procedures/run books, workflows, work instructions used by the ops team

11. Fulfil any ad-hoc data or report request queries from different functional groups