TEAM LEAD job in Pune by Springer Nature Technology and Publishing Solutions for 4 - 8 Years Experience

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Key Responsibilities -

Enable and support in production planning, scheduling, and deliveries
Define roles of team members based on their capabilities to ensure smooth process flow
Set clear team goals, delegate tasks, and set deadlines
Monitor team performance and report on metrics
Communicate regularly with business partners on project updates
Prepare monthly team performance reports & present the same to management
Resolve issues on disciplinary matters. Escalate un-resolved issues on time
Provide detailed feedback to Team members and document monthly performance feedback (1:1)
Tracking and approval of leaves
Prepare CCA for any customer complaint within 24 hours of receipt
Identify and suggest process improvements to enhance quality & productivity
Conduct an internal audit of processes/workflows/ tools for team
Act as the primary point of contact for all complaints, inquiries, and issues
Escalate issues related to deviation from standard to respective authorities (internal or external)
Discover training needs and provide coaching
Participate in trainings and recommend trainings for overall team development
Prepare and circulate status reports internal and external
Work on multiple projects and acquire project management skills
Identify skill gaps in the teams and provide inputs to the training team for specific trainings
Recommend monthly STAR awards

Day at work -

The day for Team Leads begins with interactions with team members/Team coaches on process updates
The performance of SMEs is reviewed for the previous day and feedback shared/work assigned as appropriate.
Leads provide floor support for process-related as well as administrative tasks, attend meetings with Technology teams for automation requirements & enhancements, monitor & assist with workflow management, attend meetings with support teams - HR, Quality, etc.

Eligibility -

Hands on experience in leading a team of 20-25 Subject matter experts is mandatory
Excellent communication and leadership skills
Good knowledge of performance metrics
Organizational and time-management skills
Decision-making skills

Note -

Springer Nature Technology and Publishing Solutions
Springer Nature Technology and Publishing Solutions located in Pune, India is the technology and publishing solutions arm of Springer Nature. We leverage our insight in the publishing domain and acquire, produce and deliver content across media and markets with our Technology and Publishing Solutions. With a focus on technology-driven solutions and deep insight in the publishing domain, Springer Nature Technology and Publishing Solutions offers a range of services that help our parent brand acquire, produce and deliver content in the most efficient way possible. From manuscript screening to database management and workflow systems that optimise the publishing cycle, we custom build solutions that automate the publishing cycle. Our team works closely with our counterparts in Europe, the USA and New Zealand, leveraging the latest technology, marketing intelligence and subject matter expertise. We are ISO 9001 certified, driven by over 1000 professionals in Technology, Research& Analysis and Marketing & BPM. Specialities: 1. Technology 2. Research 3. Publishing 4. Marketing Intelligence & Research 5. Business Process Management