Job Description
The System Administrator is a technical employee that possesses advanced administration capability and is able to design, build and customize ServiceNow applications and solutions. Works with multiple teams to deliver new functionality and innovative solutions and supports the entire development lifecycle. The ServiceNow System Administrator is responsible for operational administration support for the ServiceNow platform (all instances, modules and system components). This role assumes a high degree of knowledge of the ServiceNow platform and will be responsible for the ongoing configuration, development, and administration of ServiceNow.
Essential Responsibilities: Create and maintain an agile, streamlined, scalable, and optimized ServiceNow environment.
Provide support, and operational services with high availability and service delivery goals.
Create, maintain and enhance the ITIL processes Incident Management, Problem Management, Change Management, Service Request, Knowledge Management
Create, maintain and enhance Self-Service Portals, single sign on (SSO) capability, and Active Directory Profile synchronization.
Create, maintain and enhance team dashboards and reporting, including scheduled reports.
Maintain and enhance current integrations between ServiceNow and other systems.
Resolution of all platform reported customer incidents and fulfillment of all platform requests.
Act as the subject matter expert and escalation point of contact for all users requiring support.
Create and maintain forms, reports, views, workflows, surveys, groups and roles. Administer changes requested.
Monitor health, usage and overall compliance of ServiceNow and its applications.
Coordinate application and platform upgrades working closely with the Developer.
Create and configure Business Rules, UI Policies, UI Actions, and Client Scripts including scripting of each working closely with the platform developer.
Configure Notifications, UI pages, Script Includes, Formatters, etc.
Configure and administer User Accounts, Groups and Roles. Create custom Roles where necessary.
Support all platform functional and regression testing.
If you thrive in a dynamic, collaborative workplace, IBM provides an environment where you will be challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, there's no limit to what you can accomplish here.
Required Technical and Professional Expertise
Atleast 2 areas exposure with 1-2 years as ServiceNow certified System admin/developer.
Exposure to Configuration item management CMDB) ,
Service Mapping and discovery experience.,
Developments and release management in ServiceNow ,
JAVA scripting
GRC (Governance of Risk and compliance) in ServiceNow
Preferred Technical and Professional Experience
You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies
Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work
Intuitive individual with an ability to manage change and proven time management
Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
Up-to-date technical knowledge by attending educational workshops, reviewing publications
Required Education