Assistant city operations manager (ACOM - Last Mile) job in Udaipur, Coimbatore, Kanpur by Rupeek for 2 - 7 Years Experience

Apply

We have 1 opening for Each of below 8 Locations (total 8 openings ):

The Role

End-to-End ownership of operations of the city. Hire, monitor and manage a two-tier team of Area Ops Managers and Loan managers.
Owning and delivering targets for key operating metrics- Efficiency, Productivity, fulfillment %
Single point of contact between the ground operations team and the central team. He or she will have to coordinate with multiple stakeholders to solve real-time escalations on ground
Ensuring Ops processes and policies set forth by the company are implemented on the ground and monitored to ensure 100% adherence
Ability to evaluate and hire key resources within his/her team
Training and mentoring team members on a regular basis and give them pointed feedback
Transaction audits with detailed performance measurement and providing feedback for improvement to team members
Knack for setting, measuring and improving processes on a continuous basis in a dynamic environment

Skills

Persona

Job Type: Full Time
Industry: Internet/Dot com/ISP/E-commerce
Function : BPO/ITES/Tele caller/Customer Care
Specilizations: ITES Operations
Role: Operations Manager
Key Skills: lastmile Last mile Metrics Customer Escalation Performance Measurement Problem Solving Escalations Process Improvement Team Mentoring Operations Management

Rupeek
Rupeek is an asset-backed online gold loan company. We offer the lowest interest rates in the market to our customers. We’re always available to provide personalized support to all our users and prioritize safe pick up and delivery of customers’ valuables. Our low operational costs and high precision credit evaluation tools have revolutionised gold mortgage solutions in India. If you're offered a seat on a Rocket ship, Get On, Don't ask which seat. Rupeek is bringing digital financial products to millions of Indians by challenging decades of status quo in financial services. Our cutting-edge work in the areas of machine learning, artificial intelligence, computer vision, logistics and product customization is making credit cheaper for borrowers and lending easier for lenders.