Experience in professional environment or internship preferred
Bachelors degree in a related field
Interest in technology and desire to learn and grow
High proficiency and experience with Microsoft Office and Google Business suite programs (Excel, PowerPoint, Google Sheets and Slides, etc.)
Experience with the following software is a nice-to-have: Salesforce.com and JIRA; experience with the following vendors is a nice-to-have: G2, TrustRadius, Gartner Peer Insights (online peer review sites)
Functions well in a fast-paced environment, analytically minded
Must be a strong self-starter and be able to multitask
Independent and confident problem-solver
Proactive and bold problem-solver, creative in a bind
Communicative and transparent team player
Pays attention to detail and be committed to polished presentation
If you are passionate about customer relations, detail-oriented and looking to work cross-functionally with a top-notch marketing team we would love to talk to you!
Desired Candidate Profile:
This role is designed to equip you with the skills, knowledge and experience to accelerate your career development through intensive training, practical project work and access to experienced mentors. You will gain real-world marketing and customer relations experience and receive regular peer and manager feedback.
Own day-to-day maintenance of advocacy community reward inventory, ensure established processes are followed, and update related tracking sheets, follow up on internal collaboration projects, and system backend organization.
Organize and maintain peer review program execution tasks (such as contact list pulls for net review sourcing, quote tagging, etc.) and ensure extended teams are engaging on action items
Assist the team in coordinating and executing customer references for various analyst activities
Align across TIBCO to ensure all customer reference requests are addressed and fulfilled
Support daily VoC projects, team and program
Help maintain homegrown reference management solution in Salesforce.com and ensure data is timely and accurate
Coordinate various project support tickets in JIRA for creating assets (such as creative, web, video-based, etc.) for the VoC team
Audit and maintain Marketing Release Form database & AdobeSign to identify customer reference permissions and give our stakeholders visibility
Update and maintain monthly program metrics (capture, production, usage) for reporting dashboard
Headquartered in Palo Alto, Calif., TIBCO Software empowers businesses to their digital destinations by interconnecting everything in real-time and providing augmented intelligence for everyone, from business users to data scientists.
With more than 10,000 customers, 3500 employees located in over 30 countries, TIBCO has retained the speed and agility of a start-up. We value and encourage new ideas, direct communication, out-of-the-box thinking, risk-taking and creative problem-solving.
We're looking for people who want to make a difference doing a job they love dynamic individuals willing to take the risks necessary to make big ideas come to life and who are comfortable collaborating in our creative, new-idea-driven environment. We value hard work and provide new opportunities to grow, learn, and excel.