Hiring For Associate - Customer Care job in Bengaluru/ Bangalore by ITC Ltd. for 1 - 3 Years Experience

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Job Title: Office Associate Customer care

Job type: On contract initially, can be taken on permanent rolls later, based on performance and vacancy availability

Job Purpose: To handle customer calls, queries and complaints.

Job Shifts: Rotational Shifts

Principal Accountabilities:

To provide customer service by answering calls professionally & provide information about the product / service.
To communicate in a clear, pleasing voice
Co-ordinate with distributors to handle product related issues.

Knowledge & Skills:

Good Spoken and understanding skills of English, Hindi and any vernacular language (preferably Malayalam)
Excellent Communication skills
Good Listening skills
Ability to handle stress
Basic knowledge of MS-Excel for updating data & archiving reports.

Education:

Experience:

Job Type: Full Time
Industry: Beverages/ Liquor, FMCG
Function : BPO/ITES/Tele caller/Customer Care
Specilizations: Back-end/Transactions Processing
Qulification: Any Graduate
Key Skills: Customer Service Customer Care Customer Handling Clearing English Communication Skills Excel Hindi Product Service