Job Description
Roles and Responsibilities
1. Preparing MIS & Reports of the team and publishing to the management.
2. Develop and manage excel formula based templates and reports for different teams
3. Preparing Performance Tracker / Reports of various sub-processes to track the SLA / KPI
4. Preparing the Attendance & Shrinkage report and publishing to the management
5. Preparing the Schedule Adherence tracker to check the utilization of the team/associates during the login
duration
6. Preparing Daily, Weekly, Monthly views of the MIS reports. Also, having basic knowledge of Power query and
Power BI reporting
7. Work closely with the managed service resources and the higher management to deliver assignment on time
and as per expectations
8. Key point of contact between financial MIS and operations for the reporting of SLAs
9. Hands on experience on data manipulation and data cleaning/scrubbing using formulas to convert the
garbage data into usable leads