Job Description

Join us as a Technical Support Engineer on our Product Services team in [Bangalore] to do the best work of your career and make a profound social impact.

What you’ll achieve

As a Technical Support Engineer, you will resolve complex technical issues in a fast-paced, customer critical environment, working on improving processes, standards and strategies to perfect our Support Services.

You will:

• Responsible for providing telephone/email/chat and remote diagnostic technical support of servers, storage, switches, routers, blades and various software applications (Windows, VMWare, Exchange, Oracle, Netware).
• Manage your own schedule of cases, which includes determining priority levels and sometimes negotiating and setting expectations with customers
• Opening, updating and reporting on customer cases opened through VxRail ticketing system.
• Drive operational excellence through quality closures and proper escalation of issues
• Document relevant information and ensure that the customer is communicated with in a timely manner regarding the overall progress of their issue and treated with the highest degree of respect
• Communicate technical issues to both internal and external customers quickly in a fast paced customer critical environment

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

• Experience in NAS/ SAN /VNX/Celera/Isilon/ Net App/Unity/Elastic Cloud Storage/Amazon S3/Azure.
• Technical Certification like CompTIA A+, CompTIA Server+ , CCNA, VCP, RHEL, MCSA Etc.
• Installing and Configuring and operates Simple routed LAN & routed WAN Configuring ARP, VLAN 802.1Q, all flavors of STP, Link aggregation, MLAG/VPC, Stacking, Unicast, Multicast and Broadcast traffic analysis Replacing the network hardware in case of failures and up gradation
• A strong understanding of VMware technical environments (storage & virtualization) and minimum 3-4 years technical experience in Storage and virtualization

Desirable Requirements

• Bachelor’s Degree with 2-6 years of relevant experience required.
• Data Center experience