Customer Service Associate | Email process- Contractual role job in Mumbai by Aegon Life Insurance for 1 - 4 Years Experience

Customer Service Associate | Email process- Contractual role

Aegon Life Insurance

1 Years - 4 Years
2.00 - 3.05 Lacs p.a.
Mumbai

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Posted: 05/08/2022

Job Description

This is an off roll requirement- one year contractual role

Role Summary:

The purpose of this position is to provide post sales service and resolve queries/requests & complaints for all customers of ALIC received via emails; consistent with Aegon processes, values & behaviours.

Key Focus areas:

• Work in a team to provide service delivery to customers through:

- First Mail Resolution/First Time Right

- Quality Communication and timely follow-up with internal stakeholders and customers to ensure service

delivery as per defined Turn-Around-Time

• Ensure meeting key metrics like AHT, Abandoned %, Response TAT, Quality, Repeat control & Reduction

Qualifications & Competencies:

Graduate with 2-4 years of relevant experience in customer service (preferably life insurance domain)

Excellent communication skills in English (written and verbal)

Good computer knowledge (Eg. knowledge of MS Office Suite)

Understanding of Financial services, especially Insurance industry would be an added advantage but not a prerequisite.

Experience in Social Media/Service of chat will be an added advantage

Job Information

Job Type: Full Time
Industry: Insurance
Function : BPO/ITES/Tele caller/Customer Care
Key Skills: Communication Skills Customer Support Email Customer Care Customer Service Management Inbound Email Writing Voice

About Company

Aegon Life Insurance
AEGON Life Insurance Company Limited (ALIC) is focused on fulfilling its vision of creating tension-free lives. In pursuance of this goal, we provide a complete product suite, customized advice, and enhanced experience for all our customers. AEGON Life was formed with the coming together of AEGON N.V., an international provider of life insurance, pensions and asset management, and Bennett Coleman and Company (BCCL), India's largest media conglomerate popularly known as the Times Group. This union brings together a local approach, with global expertise of launching products that cater to different sets of customers to meet their long-term financial goals.