Job Description
Key Accountabilities
1.- CA & ASQ Compliance-IT
2.- SLA Monitoring & FTR
(% Incidents resolved within SLA,
% Change Request Completed as per SLA,
Resolution of SR’s within specified timeframe for business continuity).
Audits for FTR & highlighting the same in case of process failures.
3.- % Reduction in pending calls through inter/intra -department coordination.
4.- Effective implementation of IT Service Delivery process through process Audits & Identifying GAPs & rectifying the same.
Implementation of ISO 20000, ISO 27001 & Other ISO Processes (Viz. QMS ).
5- Monitoring & Renewal of all AMC/CMC's W.r.t to IT.
Qualifications
- Bachelor’s Degree in Engineering (Electronics/ Electronics & Communication/BCA)
- Diploma in Electronics / Electronics & Communication
Primary Location: IN-Ahmedabad
Work Locations: - Ahmedabad
Adani Group.....
Organization: Airports
Schedule: Regular
Shift: Standard
Job Type: Full-time
Day Job