Job Description
• Capable of handling Inbound calls, Outbound calls, Emails, Mails, or Social Media queries/concerns/complaints.
• Strong email writing skills to address customer/partner's query professionally.
• Should have worked on CRM, Dialer & on Service Request Generation module for end to end closure & taking ownership of SRs for in TAT closure.
• Capable of handling customers/partners queries/concerns/complaints, provide appropriate solutions and alternatives within the time limits, follow up to ensure resolution.
• Capable of handling customers/partners Grievances.
• High P-SAT & C-SAT achievement.
• Focused to maintain 100% accuracy and quality while performing the activity.
• Releasing the MIS of the performed Activity for proper tracking.
• Ensuring day to day activity is completed within given TAT, for smooth functioning of workflow and maximum work effectiveness. This may require flexible working hours as per business need.
• Customer Service Checklist parameters to be adhered/followed properly while performing the Activity.
• Open to accept & implement given feedbacks for process improvement.
• Willing to give his/her suggestions and feedbacks for process excellence/improvement so that TAT of activity can be reduced.
• Should be able to work under pressure & complete the transaction calmly with accuracy.
• Good hands of Excel.