Job Description

Roles and Responsibilities:

• Be the primary point of contact for your team members
• Expert communicator
• Excellent understanding and knowledge of Ad Operations
• Need to have results and data-driven approach
• To implement corrective and preventative measures
• To implement robust processes through thorough documentation and SOPs
• Identify training needs for the team by skill-set mapping and monthly performance reviews
• Conduct weekly performance reviews with your supervisor

Candidate Profile:

Key Qualifications

• Minimum 2 years experience in people management, PPC & capacity in a large or multi-site inbound operations center or similar dynamic environment supervising 10+ employees•Experience leading in a professional environment•Knowledge of Digital AdOps tools, processes, procedures, and performance metrics•Excellent influencing skills and ability to work with key business partners•Prioritizes coaching needs and experienced in developing employees to achieve optimal results•Able to develop coaching plans that incorporate observations and key performance trends•Leads a standard for high-quality work by consistently meeting and exceeding performance goals•Strong and effective written and verbal interpersonal skills with the ability to tailor your message to your audience•Solution oriented leader who demonstrates creativity and curiosity