Application Support Executive (L2 & L3)
JAC Recruitment India Private Limited
- 5 Years - 8 Years
- As per industry standard
- Kolkata
Job Description
Requirement-
- Verifiable experience in Application Testing
- Should have good exposure in SQL
- Will be required to provide application support to users spread across the globe
Role-
- Monitor the flow of all Support incidents, requests or queries addressed to the Global Support Team in the production system.
- Track all alert emails and take required action
- Follow defined process flow for all cases
- Handle Code Registration Requests from Users.
- Handle Data Provision task.
- Do Primary analysis for responding to user queries
- Provide root cause analysis on reported problems and suggest solutions wherever possible
- Contact Users, Development teams and others directly when a problem is identified or needs more information.
- Coordinate with Development & System Support teams as required
- Track Releases/Data Patches and Coordinate Release Management process with stakeholders.
- Send Announcement mail to Users about Application Usage Restriction during system Update/Maintenance/Program Release
- Update daily log sheets and ensure proper shift hand-over
- Document standard procedures
- Provide support during UAT and Training
- Ensure task timelines are met consistently and the process standards are followed.
- Gain knowledge of the International Shipping Industry business.
- Become familiar and remain up-to-date with the company's software applications, standards and guidelines and perform all tasks accordingly.
Job Information
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Job Type:
Full Time
- Industry: IT-Software/Software Services
- Function : IT Software
- Specilizations: Application Programming, System Security
- Role: ERP, CRM - Support Engineer, Technical Support Engineer
- Key Skills:
L3Application SupportSQL
About Company
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JAC Recruitment India Private Limited
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A IT captive of leading Japanese company