Job Detail

Position-for-international-caller

Date Posted: August 07 2020
Salary: ₹1 Lakhs   -   ₹2 Lakhs
Kolkata

Job Description

all Center Agent Job Responsibilities and Duties:
Answer incoming calls and respond to customer’s emails
Management and resolve customer complaints
Sell products and place customer orders in the computer system
Identify and escalate issues to supervisors
Provide product and service information to customers
Research required information using available resources
Research, identify, and resolve customer complaints using applicable software
Process orders, forms, and application
Route calls to appropriate resources
Document all call information according to standard operating procedures
Recognize, document, and alert the management team of trends in customer calls
Follow up customer calls where necessary
Upsell products and services
Complete call logs and reports
Other duties as assigned

Skills

  • Interpersonal influence. Adaptive thinking.

Industry

  • Manufacturing/Industrial

Functional Area

  • Export/Import

Job Detail

  • Job Id
    #14217793
  • Location
    Kolkata
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Vacancies
    0
  • Career Level
    Experience
  • Experience
    1-3Years
  • Gender
    Any
  • Nationality
    -
  • Degree
    Any

Contact

Google Map