Job Detail

CUSTOMER SUPPORT ASSOCIATE

Date Posted: April 30 2014
Salary: ₹10 Lakhs   -   ₹2.5 Lakhs

Job Description

General Purpose

Make outbound calls in order to provide information & generate sales


Main Job Tasks and Responsibilities

• Generate sales.
• Make calls and handle customer queries / objections
• Provide customers with product and service information
• Identify and escalate priority issues
• Place Follow up calls as and when required
• Document call related inputs according to standard operating procedures

Education and Experience

• Freshers welcome. Prior experience in any International or Domestic BPO would be an added advantage.
• Minimum - HSC.
• Proficiency in computer applications.
• Knowledge of customer service principles and practices
• Knowledge of call center telephony and technology

Key Competencies

• Excellent in spoken English.
• Good Listening and sales skills
• Organizational skills
• Attention to detail
• Team player
• Stress tolerance
• Flexible to work in US Shifts

Skills

  • Freshers welcome. Prior experience in any International or Domestic BPO would be an added advantage.

Industry

  • CRM/CallCentres/BPO/ITES/Med.Trans

Functional Area

Job Detail

  • Job Id
    #14211409
  • Location
    Mumbai
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Vacancies
    30
  • Career Level
    Experience
  • Experience
    0-0Years
  • Gender
    Any
  • Nationality
    -
  • Degree
    12th

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