Primary Responsibilities: Process Related:Lead the seat planning and management team for all functions and businesses across all OGA locations Work with respective site leads and real estate team ... view more

• Excel
• Acd
• Avaya CMS
• Capacity Planning
• Verint
• Aspect
• IEX
• Forecasting
• WFM
• Stakeholder Management

Roles and Responsibilities: Manage operations from scheduling & real time perspective for Shrinkage & Schedule adherence, Service Level management, AHT, Outage Management Collaboratively wor ... view more

• Wfm
• WFM Analyst
• Planning
• Monitoring
• Rostering
• Scheduling And Monitoring
• Scheduling MIS SLA Monitoring

American Express Global Business Travel (GBT) equips companies of all sizes with the insights, tools, services and expertise they need to keep their travelers informed, focused and productive wh ... view more

• Call center reporting
• IEX
• SQL
• Excel
• WFM Reporting
• Reporting

The Applications Operations Engineer works as an operational resource for a specific software application or suite of applications and accompanying infrastructure. This includes implementation of new ... view more

• Communication Skills
• Customer Support
• Enterprise Software
• Reliability Engineering
• Problem Resolution
• Private Cloud
• IT Networking
• Customer Satisfaction
• Troubleshooting
• Software Support

Hiring for WFM - Assistant Manager[RTA] Loc- Gurgaon Req 2+yrs exp into WFM as a Team leader/ Assistant Manager(Mandate) Must have handled a team span of 20+ppl in WFM Sound Knowledge on WFM Tools ON ... view more

• Team Lead WFM
• Scheduling
• Forecasting
• Blue Pumpkin

Roles and Responsibilities:   Provide troubleshooting support for all Tier one and Tier two escalations and coordination for all global inbound and outbound systems and call routing issues. ... view more

• Avaya CMS
• Workforce Management
• Real Time Analysis
• Rostering
• Shrinkage
• monitoring queueI
• EXRTA
• Blue Pumpkin
• WFM

Roles and Responsibilities 1. Preparing MIS & Reports of the team and publishing to the management.   2. Develop and manage excel formula based templates and reports for different teams &n ... view more

• Workforce Management
• MIS Reporting
• WFM

Roles and Responsibilities 2-4 years of WFM experience in Forecasting , Planning and Staffing Minimum HSC or Graduate Team Management Skills for minimum 1 year  Strong computer skills that ... view more

• Excel
• MS Office Suit
• eAnalytical Skills
• Ewfm
• Calling
• Management Skills
• IEX
• Forecasting
• Blue Pumpkin
• WFM

Role: Manager Operations Level: 4 Function: Operations Reporting to: Senior Manager Operations Management of: Website Operations   Role Objective To plan resources and workflows in a manner th ... view more

• Team Management
• Customer Service
• Bpo Operations
• WFM-MIS
• People Management
• Operations Management
• WFM
• International BPO

Make a difference by joining our team as a Forecast and Planning Manager at the Gurgaon office where you will have the opportunity to grow and develop your career within Webhelp, a leading global bus ... view more

• Exposure to multiple forecasting techniques
• Aspect and Blue Pumpkin
• Excellent understanding of workforce management/Shrinkage/Avaya/WFM tool concepts
• Excellent understanding of workforce management/Shrinkage/Avaya/WFM tool concepts
• Knowledge of MS Excel