Job Description
ROLE OBJECTIVE/PURPOSE
Contributes to the reliable and timely handling of the accounting processes in line with generally accepted accounting principles (GAAP) and procedures set by client The primary role is to process journals and reconciliations within the agreed TAT and Accuracy. Timely escalation with the Supervisor/onshore on queries to get the discrepancy resolved. Provide training to new joiners and help the supervisor in completing various reporting activities. Helping the team in resolving their queries. Driving process improvements and automations
Key Responsibility Indicators
Customer Related:
- Managing effectively client and vendor escalations: No escalation to be pending for more than 8 hours at max. All client & internal Mails to be responded within a TAT of 8 hours • Client Satisfaction Score (VOC) • Zero Surprises (Self-Identified Audit Issues, Effective Corrective Actions) & 45% of the time being spent on process audits/Review of PO/Non-PO Invoices and Vendor enquiries • Effective RCA & Preventive Corrective plans leading to zero repetitive errors • Timely presence for Client Calls & submission of Dashboard/KPIs as per timelines • Update Log, DPMs, Leave planning & Process Accreditations • SLA Being Met including on & Off Boarding: Downward trend for Aging
Process Related:
Work in a P2P portfolio which involves good understanding of accounting concepts. Exposure to BPO environment in US/UK shift. • Succession Planning & Cross Trng: 2 layered plans for each activity & role • Continuous mentoring, evaluation, feedback & timely corrective action • Idea Generation & Logging in to Brainwave • Support and execute re-engineering projects 1. Quality net saving of USD 50K 2. Reduce number of NCs within internal/external ISO audits
People Development, Learning & Growth •
Retention (Attrition to be not more than 20%) • Skips to be organized with SGM/HR- once in 2 months • Calendared Invite for 1-on-1 & documented One on One (Coaching & feedback to team members to enable them to improve performance), Timely Submission of KYT, Incentives closure • Team Outings • Fun on the floor 3 Copyright 2017 WNS (Holdings) Ltd. All rights reserved • Employee Learning & Develop • Employee Learning & Development (Hours per Employee) as per the needs identified during 1-on-1s with the team • Mandatory Training Closure-RCA, FMEA, BLSS, IAB, Zero Chargebacks for LA Trainings miss outs
Key responsibilities will include below:
- Processing of invoices and logging of payments in ERP-SAP
• Monitor Vendor maintenance and Vendor enquiries resolution
• Performing scheduled & reporting activities requiring analysis and research.
• Processes and books all accounting documents and economic events, in line with client procedures
• Contributes to a reliable and timely accounting closing process by ensuring that all economic and
financial transactions are correctly accounted for in accordance with the company rules and
procedures
• Ensures that all transactions are finalized in line with timing and conditions established by procedures
• Follows up on all accounting issues (assigned internally or coming from external input) until they are
solved to the end
• Interacting with the clients to resolve queries via email and phone and deliver on tasks.
• Provides the Superior with reports and signed-off check-lists in accordance with internal procedures
and/or departmental needs
• Performs further analysis on quality of processing
• Keeps a regular flow of information to the Superior on activities
• Stays in touch with other AF & KLM accounting departments to achieve an optimal performance of
tasks
• Identifies and escalates exceptional events to higher level
• Chooses the right way of communication i.e. e-mail or phone with vendors
Training and Updating knowledge:
- Attend process update sessions/ Get relevant updates from supervisor if the session are missed
• Ensure all staff attend process update sessions
• Clear PKT conducted by the team
• Update supervisor in case of any new scenarios encountered
• Attend Non process training ( LA/BPET) every quarter
Personal skills
- Adaptability
• Excellence
• Initiative
• Learning orientation
• Openness to feedback
• Stress tolerance
• Communication
• Teamwork
Professional skill
- Analytical skills
• Customer focus
• Planning and organizing
• Quality focus
• Technical/Professional knowledge
Competencies & Skill set
Candidate should be well versed with basic accounting and ERP systems, can communicate well and can also
understand what has been communicated. Should have team leading experience of more than 10 resources and should have team leading experience of more than 3 years. Should have a positive attitude towards organization
goals and towards the responsibilities assigned to him/her.
Skill/Special Skills
Should possess good verbal & written communication skills
Excellent Accounting & analytical abilities
Problem Solving, Accurate, methodical with detailed orientation.
Good probing skills to elicit information from vendors/miscellaneous departments.
People management skills – should be able to help the team to function cohesively
Knowledge of below applications would be added advantage:
1. Outlook – Basic functionality
2. MS Office – Specifically advanced Excel & Word functionality
Qualifications
B.Com, M.Com, MBA
Additional information
: 5 to 8 years (1 to 2 years as Team Lead)