Job Description

The opportunity under Service Desk Hiring is open for Engineering, Arts, Science, and Commerce Graduates of 2020 batch from various streams who are aspiring to launch a dynamic career in the IT industry with Wipro. Please read on for further information regarding who we are looking for, eligibility criteria and application guidelines.

Qualification/ Degree

• Any Undergraduate degree (Candidates from Diploma/ME/ MTech/ MBA/ MCA/M.Sc streams are NOT eligible) 

Eligibility

• 10th or equivalent: Pass

• 12th or equivalent: Pass

• Graduation: Pass 

Year of Passing :2020 ONLY
(Maximum three years of gap, if any, b/w 10th & graduation)

All Arrears and backlogs need to be cleared at the time of selection process 

Selection Process

• Preliminary Screening/Group discussion

• Voice interview

• HR interview

(All the process will be conducted Virtually) 

Job Description:

 • Basic Computer knowledge to troubleshoot desktop, laptop and answering support queries via phone, email, Chat and Web

• Excellent communication skills required as you will work in International Voice Support

• Managing Data and implementing changes, providing employees/Clients with guidance in handling difficult or complex problems or in resolving complaints.

• Responding in a timely manner to service issues, request, and take care of the complete operations.

• Troubleshoot system and network problems, diagnosing and solving hardware or software faults

• Provide support, including procedural documentation & relevant reports

• Support the rollout of new applications and manage many open cases at one time and provide accurate information on IT products or services

• Willing to work in a 24*7 environment (Rotational shifts/5 Days a week)

Compensation:
• Engineering- 2.20 Lakhs Per Annum
 

Other Criteria 

• Candidates must have a full-time degree course recognized by the Central/ State Government of India.

• All arrears and backlogs need to be cleared at the time of selection process.

• Candidates should have completed all exams/ viva-voice/ training and should not have any pending attendance requirement with the college.

• Candidates must not have more than three years of gap in education between 10th and graduation.

• Candidates must be willing to work in a 24*7 shift environment and relocate to any location within India. 

Candidates who have participated in any selection process held by Wipro earlier are not eligible.
 

• Preferred Location : Pune, Bangalore, Hyderabad, Chennai (should be open to relocation )

• 2020 Graduated only so fresher hiring. Maximum 6 months of work exp.