Primary focus on Revenue Growth from the handled portfolio.
Effective management of the team including backend and sales support consisting of AM/ Executive levels.
Retaining and growing the existing base of business as per the targets set by the organization for the month/ quarter/ year.
Achieves new business & customer retention goals by leading & controlling a structured negotiation process to secure the best terms for Ecom express & the Customer.
Identifying new business opportunities, Up-Selling / Cross-Selling.
Initiates & leads the design and development of tailored solutions that support unique customer requirements.
Starting and monitoring new Projects.
Driving Performance and Service Levels.
Builds & maintains an appropriate network of key contacts within each Customers business who can facilitate decision-making & actions needed to achieve the required results.
Full engagement in monthly and weekly reviews.
Handling customer escalations preparing RCA and providing the solution.
Driving the backend activities ( as allocated )
Engagement in Reconciliation / Payments / DSO.
Working towards minimizing the debits.
Billing and payment collection.
Act as a key point of contact for all the customers in the cluster.
Responsible for the team's performance in terms of service and revenue growth.
diverse methods/tools to keep abreast of changes & emerging trends within the customer, competitor & macro business environments and identifies potential opportunities or risks for Ecom Express. As appropriate, translates these into specific information/actions for the customer or recommendations for management review.
Provides timely and accurate standard reports to management including summarizing sales activities, competitor information, business opportunities or threats, etc.
Closely work with cross-functional departments for macro and micro issues affecting customer satisfaction.
5-7 Years in Client Servicing/ Customer Facing function of a reputed logistics
Skills, experience & knowledge of modern business methods and controls in the logistics industry.
Experience in managing customer experience
Graduate Degree in any Discipline
Good knowledge of logistics / E-commerce industry and operational processes and systems.
Proven ability in business development and customer service
MS Excel/ MS PPT
Proven ability in team management
Postgraduate Degree in Management
experience - 5yrs +, eCommerce/logistics
candidate with good academics/masters from a renowned B school will be an added advantage
Who are we? Ecom Express Private Limited is a leading end-to-end logistics solutions provider with a focus on speed, safe, and reliable nation-wide express delivery services to the e-commerce industry. What makes ECOM Express a great fit for you? When you become a member of the ECOM Family. You will join a fast-paced, dynamic team. You will play a key role in the company's double-digit growth. Keeping the right people matching to their personal growth is what drives our continued success in Industry. Come to work every day excited by smart creative colleagues will give me a chance to grow. If you love to work with people, not machines, we want to hire you.