Job Description

Roles and Responsibilities

Main Duties:

Financial

1. To ensure that each food and beverage outlet and banquet is managed successfully as independent profit center.

2. To co-ordinate the formulation of the Annual Operating Budget in determining outlet projected revenues and expenses, and operating equipment in line with the compilation of the Annual Business Plan.

3. To monitor all costs and recommend measures to control them.

4. To ensure that the Department Operational Budget is strictly adhered to.

Operational

1. To ensure that all the outlets and banquet is managed efficiently according to the established concept statements.

2. To ensure that the minimum operating standards are adhered to in order to achieve the level of service established in the Departmental Operations Manual.

3. To assign responsibilities to subordinates and to check their performance periodically.

4. To recruit and select Food and Beverage Heads of Outlets who are able to work within the management philosophy.

5. To monitor service and food and beverage standards in all outlets and banquets. To work with the Associate Director F & B, Outlet Managers, Banquet Manager and Supervisors to take corrective action where necessary.

6. To handle all guest complaints, requests and enquiries on food, beverage and service.

8. To establish a rapport with guests maintaining good customer relationship.

Administration

1. To ensure that all Departmental Operations Manuals are prepared and updated.

2. To co-ordinate the formulation of the Annual Marketing Plan to establish a list of marketing activities in line with the compilation of the Annual Business Plan.

3. To ensure that all Food and Beverage forms and reports are forwarded to the Corporate / Area Food and Beverage Departments.

4. To conduct bi-weekly Food and Beverage Meetings.

5. To conduct daily operations briefing with the Outlet Managers and Supervisor.

Marketing

1. To identify market needs for both, hotel guests and the local market.

2. To monitor and analyze the activities and trends of competitive restaurants, bars and other hotel's banqueting departments.

General

1. To respond to any changes in the Food and Beverage Department function as dictated by the industry, company and hotel.

2. To report for duty punctually wearing smart attire accordingly to hotel's dress codes and name badge at all times.

3. To provide a courteous and professional service at all times.

4. To maintain good working relationships with your own colleagues, and all other departments.

5. To have a complete understanding of and adhere to the hotel's policy relating to Fire, Hygiene, Health and Safety.

6. To maintain a high standard of personal appearance and hygiene at all times.

7. To have a complete understanding of the hotel's employee handbook and adhere to the regulations contained within.

Employee Handling

1. To train and develop Outlet Heads so that they are able to operate independently within their own profit centers.

2. To ensure that each Outlet Head plans and implements effective training programs for their staff with the Training Manager and Departmental Trainers.

3. To develop departmental trainers and assign training responsibilities.

4. To conduct staff yearly performance appraisal.

5. To ensure that all employees report for duty punctually wearing the correct uniform and name badge at all times.

6. To assist in the building of an efficient team of employees by taking an active interest in their welfare, safety and development.

7. To ensure that all employees provide a courteous and professional service at all times.

8. To assist in the training of the employees ensuring that they have the necessary skills to perform their duties with the maximum efficiency.

9. To ensure that all employees have a complete understanding of and adhere to the Hotel's Employee Rules and Regulations.

10. To ensure that all employees have a complete understanding of and adhere to the hotel's policy relating to Fire, Hygiene, Health and Safety.

Desired Candidate Profile

Perks and Benefits