Job Description
We are seeking 1 entry-level Change Control Analyst who will focus on delivering Change Control Request management as well as Case Support as required. The primary focus of this position will be to provide remote and onsite support for Government accounts in the Northeast Region of the US. As a Change Control Analyst you will work with the US-based Change Control Center of Excellence to ensure delivery of consistent and standardized system updates and configuration with high quality and best-in-class customer experience.
We are a fast-paced and high-tech environment and may require extended hours and after-hours follow up given the nature of the changes occurring 7x24.
Change Control Analysts - What will you Do?
Provide high-quality Change Control services to Teradata Customers by:
Analyzing install base for CC opportunity
Pre-Change Control consultation and Preparation
Coordinating, scheduling, and planning
Remote Implementation of Change Controls
Change Control Onsite Implementation/Supervision
Identify and apply Change Control best practices in all activities/tasks
Drive continuous improvements into the process for efficiency, quality, and reliability
Work closely with the CC Center of Excellence when problems occur requiring deep technical and problem resolution skills
Support Private Cloud for Teradata (TD on VMWare), Public Cloud (AWS / Azure / GCP), and On-Prem deployments
Share knowledge and experience with other team members
Actively engage in learning new technologies and adoption of process improvements to create a better customer experience
Provide regional onsite and remote Change Control case/incident support
Participate in a 24x7 on-call rotation
Experience and Qualifications:
Bachelor's Degree in Computer Science or related field
Working knowledge of Linux, UNIX, and Windows OSs
Passion for customer satisfaction and continuous improvement
Experience working in a virtual team with different cultures
Have strong organizational skills, self-starter and self-directed
Ability to travel and work in a customer-facing environment
DOD Clearance or ability to obtain
Preferred Qualifications:
Advance knowledge of Teradata products and technology
Experience with Automation and DevOps concepts