Job Description

Position Specification - Technical Writing & Compliance

Imagine an environment where you are able to utilize your knowledge in a meaningful way, working with people with who you can engage on a human level. A place where the community is embraced and the essence of work is distilled to purely delivering, unencumbered by irrational deadlines and politics. All work is formed with great thought, keeping people and their lives at the forefront. We believe that to foster a culture where we can continually evolve, we need to be better and the only way to do that is to understand the complications in our lives. Evolution and growth is nurtured through engagement and we encourage curiosity, the drive to be better, and challenge the status quo.

Our leadership constantly strives to understand and live the roles of each team member before a single step is made towards onboarding and so it is with this role as well. This position is created to align with your skills, experience, and personality in mind with the hope of allowing you to excel and be challenged. We would love for you to be part of our movement and we believe that your particular talents would propel our business forward. If you're tired of the same old dispassionate storyline, and what you've read piques your interest, talk to us.

Core purpose
Afuzes' purpose is to create uncompromising opportunities, through our investment philosophies. Our goal is to thrill our clients and continually improve our offerings, customer experience, and internal processes. Our communication style is clear, factual and we genuinely try to help within the scope of our knowledge. We believe that simpler is usually better. We keep our commitments.

Description
As our business continues to grow Globally, every position plays a vital role in bringing our experiences to life. This role is to bring consistency to all the services we provide within the framework of our environment.

Responsibilities
We are looking for someone who has a good grasp of compliance to champion documentation and compliance.

• Proficient in writing standard operating procedures for new processes and procedure documents.
• Creating User manuals, Release notes, installation guides, Presentations, Cheat-sheets and How-Tos
• Working with internal teams to obtain an in-depth understanding of the processes and the content
  requirements
• Coordination with the design team for photography of parts/processes for documentation and manual writing as
  necessary.
• Developing high impact communication collaterals for the internal audience
• Write easy-to-understand user interface text, create tutorials to help end-users use a variety of applications
• Review and update the existing content
• Enforce compliance by monitoring all appropriate areas
• Any other relevant work that may be assigned
  Quality - the service and experience
  The entire premise of our company is that we achieve an unexpectedly high level of quality, transacted in a surprisingly simple process. This spans every facet of the company: our products, our services, our presentation, our ethics, and our interactions.

People - who we are
Our culture supports team members in excelling in their particular roles, allowing and encouraging them to have ownership of and responsibility for their realms. We believe that this leads not only to the success of the team but to greater job satisfaction.

Trust - the key to good management is developing mutual trust and respect. An ownership attitude can only be expected if there is trust
Communication - not only what we do, how it must be done, and by when, but WHY we do things and how they impact the larger goals

Training - with an emphasis on continual skill and knowledge improvement, and efficient and direct feedback

Workflow - “how we deliver our promise”
Effectively managing the flow of work is vital to maintaining the quality of experiences and keeping matters sane and predictable.
• Our workflow relies on planning, procedure, communication, and organization:
• Planning so that everyone knows what is happening in advance
• Procedures ensure that we don’t miss anything
• Communication ensures that the right people know what they need to know at the right times and we avoid surprises
• Planning and organization support predictability in where things are, how long will tasks take

Efficiency - “how we can keep doing what we do”
This refers to the efficient use of human and material resources and striving for constant reduction of errors.

• Efficiency only occasionally means working faster. It usually means working smarter and more systematically • Organization and the flow of work is vital to the efficiency

You are encouraged to make decisions and act independently within the framework of the above guidelines and in keeping with our benchmarks:

• We provide extra-ordinary service
• Our interactions and their presentation surprise and delight with their unexpected level of quality and thoughtfulness
• We treat our coworkers with the respect due to our peers
• We keep our workplace clean, organized, efficient and safe
• We continually strive to do less harm to our environment and the world
• Professional demeanor and ability to work diligently and communicate at all levels within the organization
• Ability to prioritize workload, manage and track time effectively
• Team player with the ability to work with their own initiative
• Excellent pragmatic problem-solving skills in a business situation
• Integrity with assertiveness to raise potential questions and potential issues to the appropriate levels
• Documenting activities
  Qualities
• M.A in English
• 2-5 years of technical content writing
• Must be a self-learner, demonstrate a high learning curve, and potential to accept and work on the various challenges associated with the job profile.
• Should possess excellent written communication skills with proficiency in composition, proofreading, and grammar.
• Proven working experience in technical writing of documentation
• Ability to transform information and processes into compelling stories
• Should be able to write grammatically correct and meaningful content
• Ability to deliver high-quality documentation paying attention to detail
• Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures
• Strong Research Skills
• Staying Up-to-Date with Industry trends
• Must be familiar with, and adept to using technology.
• Familiar with operating in an Apple environment on both Desktop and Mobile, utilizing native Apple software -
  Pages(Word Processor), Numbers(Spreadsheet), Keynote(Presentation), a plus
  Key Relationships Leadership & Management
  You will be supported in this role and its responsibilities. Afuze is a collaborative company with the shared interest of placing people’s needs first. Your feedback on any matter is appreciated and will always be considered.
• Remuneration:
  Afuze believes in fair wages for everyone. We also believe that people need to given opportunities to work in an environment that truly cares and our philosophy is underlined by how we take care of our tribe.
  In addition, you get:
• 5 day work week
• Paid time off during the end of the year - approximately last 2 weeks of the year(the exact dates change marginally from year to year)
• Holiday bonus at the end of the year, equivalent to 2 weeks
• Health Insurance Allowance
• Automatic annual salary increase
• Birthday Celebrations
• Diwali lunch
• And more