Job Description
Technical Associate-Production Support
Function: Operations
Location: Hyderabad
With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world s biggest brands and we have fun doing it. Now, we re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Are you the one we are looking for
Inviting applications for the role of Technical Associate-Production Support
In this role, you will be responsible for resolving the incidents raised by users and support Java applications in production environment. You will be also responsible to do analysis on Application Outages, alerts and Job failures and for documenting the RCA. To support Engineer using Agile Methodology and should have an end to end understanding of business use cases, to transform them into an effective and strategic solution. Work with business people to have a real time problem and, craft the solution which really fits into needs.
Responsibilities
- Manage and resolve production incidents. Covers system real time outages, job failures, alerts and end user support. Users who contact directly regarding issues.
- Resolving Java application issues
- Resolving application issues, need to debug the logs and find out the issue in applications deployed in UNIX servers
- Execute, craft and manage real time operations via ticketing tools
- Problem Management: Track, record, and process all recurring tickets against the application via the tools.
- Quick learner and self-starter who requires minimal supervision to excel in a dynamic environment
- Ability to acquire business domain knowledge quickly and effectively to take a role of subject matter expert for multiple applications Deep understanding of the support process
- Strong written and verbal communication skills
- Ability to multi-task and work against deadlinespriorities
- Ready to work in 24*7 project and night shifts
Qualifications we seek in you
Minimum qualifications
- BE/B Tech/M Tech/MCA/BCA
- Excellent written and verbal communication skills
Preferred qualifications
- Experience in production support
- Primary Skill - Unix basics and Java basics
- Fundamental knowledge of networking concepts (proxy, tunneling, reverse proxy, WinScp, putty.etc)
- knowledge on Application servers WebLogic and JBoss
- Good knowledge on SQL
- Willing to work in production support project
- Good team player & can work as individual contributor
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, client focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.