Job Description

Designation: Team Leader Role

Company Name: Godigit General Insurance Pvt.Ltd

Process: Inbound Customer Care.

Exp : 3 to 5yrs

CTC: Between 3.5 to 4.9LPA with variable 15 % of annual CTC.

Working Hours: 9.5 hrs ( including 1 hr break )

Working Days: 6 days working with pure nightshifts & 1 rotational off

Digit is an Insuretech company in the General Insurance space. At Digit we believe that the way insurance products are viewed, purchased, and claimed can be changed. Simply put, we are here To Make Insurance Simple.’ With that as the mission, we are reimagining products, and redesigning processes.

We are backed by Fairfax. Some of their investments Include Thomas Cook, Blackberry, Advent Insurance. Major Investments in India are Bangalore International Airport, India Infoline, Sterling Resorts. You can visit our website by clicking here.

Below is the job description of the role –

• Set clear team goals
• Delegate tasks and set deadlines
• Oversee day-to-day operation
• Monitor team performance and report on metrics
• Communication and being a focal point of dissemination of information from management to team and vice versa
• Call monitoring, coaching, and feedback, responsibility for delivery of the Defined customer experience in every call • Motivate team members
• Discover training needs and provide coaching
• Listen to team members’ feedback and resolve any issues or conflicts
• Recognize high performance and reward accomplishments
• Encourage creativity and risk-taking
• Suggest and organize team-building activities

Looking for candidates who have -

• Excellent Verbal and Written communication skills. – ( ENGLISH AND HINDI: MANDATORY)
• Preferable experience in Voice Process
• Willing to work in rotational shift & Work from office only.

Kindly note, it is 6 days working and NO cab facility.

Roles and Responsibilities

Desired Candidate Profile

Perks and Benefits