Job Description
HDFC Bank Hiring Classic On Phone Officer
Job Location- Kolkata
Salary-21000/- pm
Position Title: Classic On Phone Officer
Grade : Officer/ Senior Officer
Purpose of the Job: The position will be responsible for resolving customer queries over the phone on a day to day basis thereby providing efficient customer service. This position also requires to cross sell banking products to our existing customers over the phone.
Roles & Responsibilities:
- Handling and resolving customer complaints/ queries over phone
- Providing customers with relevant product and service information
- Cross selling various banking products to customers over phone
Key skills:
- Fluency in spoken English & Hindi language
- Open to work in rotational shifts
Competencies:
- Passion (Constantly raises the bar for self & team, has a strong execution bias, takes initiatives even in the face of significant difficulties)
- Customer First (Leverages every customer interaction as an opportunity to make an impact, consistently seeks to understand customer needs, is accessible and responsive)
Qualification & Experience:
Graduate with 1 to 4 years of Calling experience.
We are direct HR partner of this Bank
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