Job Description

Roles and Responsibilities :

This position main Role &Responsibility is to welcome and greet patients and patient parties, act as help desk for patient and patient parties, ensure billing and customer satisfaction.

Main job responsibilities of Front Office Executive / Receptionist are as follows (but not limited to):

• Fastest TAT possible for every patient. (within 10 minutes of token time)
• Fastest report delivery to patients any time of the day.
• Handling Discount patients discreetly
• Handling medical emergency patients with priority.
• Ensure no cases are refused.
• Maintain Suraksha Quality in Billing/ appointment/ query handling.
• Maintain Suraksha Standard of service in dealing with patients and patient parties.
• Adherence to SOP
• Ensure readiness of the front office for handling patients.
• Receiving of inventory in the system and being responsible for it.
• Handing over the collection and necessary documents for corporate patients to accounts department.
• Emergency Situation handling.

Desired Candidate Profile : Any Graduate(BHM preferred), have prior experience in Front Office Executive for 1 Year to 3 Years