Job Description
Dear Candidate,
We are hiring for Analyst- Order Management role for Chennai Location.
Any graduate can apply.
"ONLINE INTERVIEW"
Job Description Order management
Objective
To ensure and maintain high level of customer service by taking ownership of customer enquiries and handling of orders from receipt of order to delivery.
Responsibilities & Position Expectations
- The OM Manager has responsibility for managing customer order activity through the order fulfillment cycle.
- Engaging with Customers of various countries globally, involving in deal engagement calls and meeting to ensure that required customization of devices are agreed with support of engineering team.
- Planning and forecasting of orders based on the allocation and deployment schedule
- The position requires excellent verbal and written communication skills, and requires independent analysis, decision-making skills and using prior experience and knowledge and procedures to resolve non-standard problems.
- Collecting of various data from the transition team, Sales and Country logistics managers to enable to finalize the process for production.
- Proactively and promptly updates the customer of any delays in deliveries whether a revised delivery date is available or not
- Facilitates emergency/kick-off meetings with other functional groups and expedites immediately when there are any potential order delays
- Analyses, qualifies, and completes Change Order Requests.
- Provides Shipment Confirmation to Customers and ensures that orders are in ready condition and in correct status.
- Handle first level escalations, identify and remedy issues delaying order fulfillment.
- Proactively manage order process to ensure order fulfillment by generating reports, analyzing information, obtaining proper updates from necessary party, communicating with necessary party and ensuring information is updated in system appropriately.
Skills
- Strong working knowledge of Microsoft Office products.
- Time management skills.
- Ability to work in a high-pressure environment.
- Ability to work in a team environment.
- Ability to work in Various tools SAP, Oracle and customer portals.
Qualifications:
- Graduate/Post-graduate in any stream
- Willing to work night shifts as per US time zones between 6 pm to 7 am
Exp Required: 2 to 6 Yrs.
Salary " upto 5 LPA"
Regards
SPARK CONSULTANCY