Conducting market analysis and identify potential customers using various sources such as carriers, trade journals, networking insights and use those for actively selling the ODC products.
Collecting data from potential /existing customers and other sources on competitor moves, business lost to competitors and reasons.
Ensuring timely and accurate sales forecast and using the above market information for planning all India sales strategies
Finalizing India level sales plans in consultation with the sales team/ agents
Preparation of customer visit plans for the sales /regional managers on the basis of existing and potential revenue growth opportunities
Ensuring timely and accurate inquiry and sales MIS from sales team and using the information for aggressively driving the sales targets.
Develop relationships with regional /local offices of global accounts and ensure complete customer satisfaction
Building strong relationships with the high value key accounts (existing /potential) to enhance the revenue potential in coordination with domestic/regional sales managers/team.
Ensure vendor registration with all the major exporters and importers along with appropriate long term relationship development strategies.
Ensure timely problem solving, freight negotiations/ approvals, communications, budget approvals etc. for agents/ sales team to enable faster finalization of sales deals and customer retention.
Establishing processes to collect customer feedback periodically and use the information for improving service levels and customer relationships.
Daily interactions with relevant internal departments to ensure various matters with regards to freight negotiation , timely release of delivery order to customers, planning of containers, arranging freight invoices to customers, releasing of bill of lading in time , delivery status of the cargo to customers . Discussions on critical issues with regards to approval for Extra OOG cargo with various departments / ports etc.
Using expertise available with different officials in the organization to provide prompt solutions to customer needs.
Effectively coordinating with inventory, M&R and operations departments to ensure that no business is lost due to lack of availability of containers or any other such issues.
Mumbai
Smart Source