Job Description

Roles and Responsibilities

1) Must be responsible for carrying out regular service improvement plans 2) Follow up with service providers and other stakeholders for provisioning, upgradation, degradation and termination of the Link. 3) Responsible to coordinate with NOC to deploy the link and update the link database. 4) Lifecycle Management of all the links in SBI network including third party link owners and their users. 5) Decommissioning of links. 6) Invoice management from BSNL, MTNL and all other TSPs. 7) Verification and Escalation for any payment related discrepancy in relation to link database and SLA tools with respective services provider. 8) Responsible for management of Devices & Link Uptime. 9) Reviewing and ensuring monthly Preventative Maintenance. 10) Responsible for Managing Escalation and resolving issues on time with coordination of NOC and application owners. 11) Coordination with different stakeholders and execution of any change in the Data Centre(s), GITC and its annexe building Locations. 12) Data Centre link Upgradation and New deliveries. 13) Execution of task highlighted in Audit compliance. 14) Building LAN Management. 15) Coordination with client and Application team for Major change activity in Data Centre for smooth DC operation. 16) Responsible for implementation of standard cabling, tagging etc in Data Centres. 17) Responsible to follow up with OEM, SI for RMA and other activities. 18) Rendering support to Project Team to execute operational project at Data Centres. 19) Ensuring no ticket remains unattended for more than 15 minutes by NOC engineers. 20) Responsible for implementation of security measures and achieving compliance for the Banks Network. They will also be responsible for timely closure of IT audit observation and submission of reports and periodic interval. 21) Responsible for gathering all the evidence required for audits faced by the Bank 22) Responsible for Setting overall QA test strategy that includes all various types of testing being performed by the QA team. 23) Responsible for resolving escalated issues and risks with firm mitigation plans and escalate outstanding issues if required 24) Responsible for identifying needs for implementing new processes and analyse project trends to improve and optimize existing processes. Ensure both new and existing processes are being followed. 25) Responsible for participating in the Business Requirements Document (BRD) review and Functional Design Document review meetings. 26) Responsible for performing any necessary follow-up on requirements analysis, estimates, including re-estimates, attendance at kick-off meetings, etc. 27) Responsible for ensuring testing commitments to ensure the quality and compliance as stipulated in IT & IT Policy, Procedure documents. 28) Play the role of verifier of configuration/architectural changes by other teams 29) Daily review with Field Team for branches isolation and performance issue. 30) Ensuring and reporting Quarterly PM of All Branches 31) Timely clearing of Backlog tickets from ITSM 32) Follow-up with field team to reduce link isolated cases 33) Follow-up with link service providers for early restoration of links. 34) Upkeeping the correct information database. 35) Follow-up with different stakeholders for faulty hardware replacement. 36) Rendering support to Project Team to execute project in timely manner. 37) Preparing and maintaining the network asset inventory. 38) Responsible for sharing the asset inventory with the Bank as and when updated or asked by the Bank. 39) Transportation of products from one location to another location. 40) Responsible to update the support details of devices in asset inventory tool. 41) Responsible for getting permission, insurance and other requirement for asset movement and transportation. 42) Responsible for sharing support details of devices on periodic basis with the Bank. 43) Any other management work as relevant to this RFP scope.
 

Desired Candidate Profile

Minimum 5 years of experience in dealing with telecommunication company as manager. Person should have minimum 2 years of experience in handling team of network operations.

Certification

PMP/ ITIL (Intermediate or Expert) or equivalent certification