Job Description
Roles and Responsibilities
- Own and track key operational metrics across performance and pendency for Line haul
- Analyse the pendency and performance metrics to share insights for improvement
- Work closely with Operations, Planning, Design, Process control, Sales and Last mile & First mile team to ensure smooth operations on a day-to-day basis
- Resolve Client escalation by undertaking RCAs and corrective actions in coordination with other teams
- Coordinate with all teams across location to improve handshake processes
- Conduct periodic Business performance reviews along with Operations and Sales teams for key accounts
- 5-10 years of experience in a Control Tower/ Operations/ Supply chain role
- Preference for candidates with Logistics/ Ecommerce work experience, specific linehaul experience is an advantage
- Previous experience of handling a minimum of 8+ team members is mandatory
- Strong data analysis and problem-solving capabilities - Proficiency in Excel a must
- Ability to leverage large datasets to support business decisions by deriving strong insights
- Good communication skills for articulation of issues, solutions and collaborating with stakeholders at all levels
- Self-starter and willingness to learn more
- Good stakeholder management skills