Job Description
Team
Come join the ITAM Content Management team that is committed to delivering customers across the globe with one single platform to manage all their IT Assets. A key requirement to support effective IT Asset Management is to normalize hardware and software discovery data and reconcile them towards effective management of IT assets. These require a comprehensive library of hardware and software models from major manufacturers, as well as normalization rules. We are building a team to manage this content service, a critical component of our IT Asset Management solution.
Role
You will be working on building and enhancing the content services, an integral part of our ITAM product that enables our customers to manage all IT assets and provides a compliance position.
What you get to do in this role:
Research on various Hardware Vendors, products, models, and related content from the industry towards creating the required content library for our ITAM normalization service.
Interact with major publishers/manufacturers via various channels towards understanding their licensing models, product releases, etc.
Transform the discovery data of End User, Data Centre Network devices into actionable information which can be used for asset reconciliation, chargeback, license management and ensure the quality and correctness.
Mentor and lead a team of data analysts in researching market information for various IT Hardware in the public domain, and normalize them into our content databases
Provide training to other members of the team in your areas of expertise
Work with product management and engineering team to design and implement the content service modules.
Design and build, manual and automated systems to keep the content data up-to-date where required.
Provide your inputs to the Infrastructure team on various automation and infrastructure opportunities
Provide technical solutions for various challenges of managing content data, including the development of tools minor applications
Design and implement, processes and controls, to maintain and publish new content
Create and maintain ITAM content-related process documents, project, and knowledgebase related documentation
Support customer issue resolutions including interaction with customers and/or other internal teams where necessary
Qualifications
To be successful in this role you have:
4 to 7 years of experience in IT Asset Management (Hardware and/or Software)
Candidate should have knowledge in hardware end-user devices, data centre devices, network devices. Experience in the ITAM industry with the management of hardware assets for internal or external customers.
Understanding hardware products, models, lifecycles of various manufacturers different hardware types as per United Nations Standard Products and Services Codes (UNSPSC).
Knowledge of various Hardware CI classes and Vendors like Cisco, Dell, HP, Lenovo etc. Good understanding of technologies like ESX, NetScaler, IronPort, Exadata, etc.
Working knowledge of CMDB ITAM tools like ServiceNow, Freshservice, Combodo -ITOP, BDNA, SNOW, FlexNet, SCCM, etc.
Implementation of CMDB stand-up projects is a big plus.
Knowledge of scripting to gather information using tools like SCCM is a big plus
Experience in driving projects independently. Strong communication and inter-personnel skills
Should have an eye for the details. Able to adapt to a highly research-based environment that moves at a very aggressive pace
Content related: Any experience working in a Data Content-based project is a big plus
Should have passion for researching and providing solutions for various challenges.
We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.