With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world s biggest brands and we have fun doing it. Now, we recalling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Are you the one we are looking for
We are inviting applications for the role of SM, Order Management
To win and handle new deals, set up new accounts, own critical E2E operational deliverables and to prepare for future growth path within Order management domain. The person will be expected to add operating depth/strength to the operation team to help deliver higher performance and expand
Be responsible for ensuring the right solution is proposed for new deals, actively participating in the deal process, aiding and enabling robust transitions, delivering ongoing client satisfaction through consistent high-class service delivery, and thereby ensure high NPS, cross-sell, and profitability
Manage the delivery of outsourced services to ensure customer satisfaction and increased revenue through client up-sell
Collaborate and work globally with other Genpact business leaders and functional leaders to build and commercialize existing and new product offerings
Take the lead in working with digital teams on introducing breakthrough technology solutions into operations. Design End to End OTC cycle process map and implement digital tools & techniques into it.
Design thinking to transform the client process.Leverage lean six sigma framework to drive continuous performance improvement
Leading various supply chain processes like order management/ inventory management/ supply planning/ logistics planning etc.
Establish the short-term to long-term priorities of the supply chain matrices.
Interact with customers to understand their supply chain structure and derive growth by improving the process.
Governance around Monthly / Quarterly reviews with senior leadership
Qualifications we seek in you
Experience in Supply Chain / Distribution/ logistics in industries like FMCG, metal, aerospace, automotive, etc.
Hands-on experience in various order management activities like order entry in ERP system, accepting orders based on capacity, providing promise date, etc.
Experience in business process re-engineering and digital analytics.
Working knowledge of any of the ERP & TMS systems like SAP, ORACLE, etc.
Experience in handling customer-facing roles and work assessments.
Self-starter and have strong analytical and problem-solving skills
Large team handling experience
Ability to handle customer governance meetings
Driving for standardization of processes
Experience in a shared service environment handling external clients
Prior project management experience
Effective communication and interpersonal skill
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Function : IT Software
Specilizations: Data warehousing, Internet/E-commerce
Genpact (NYSE: G) is a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes primarily for Global Fortune 500 companies. We think with design, dream in digital, and solve problems with data and analytics. Combining our expertise in end-to-end operations and our AI-based platform, Genpact Cora, we focus on the details – all 87,000+ of us. From New York to New Delhi and more than 25 countries in between, we connect every dot, reimagine every process, and reinvent companies’ ways of working. We know that reimagining each step from start to finish creates better business outcomes. Whatever it is, we’ll be there with you – accelerating the digital transformation to create bold, lasting results – because transformation happens here. Get to know us at Genpact.com and Twitter, YouTube, and Facebook.