Job Description
Job Description
VMware world-class, award-winning R&D; the team is comprised of thousands of top-notch computer scientists and software engineers that are transforming computing through virtualization. Members of the R&D; team voice their creative ideas and watch them become initiatives, participate in exciting short-term and long-term products on the VMware roadmap, initiate advanced research projects, and/or write and test code that ships. At VMware, our engineers continue to learn and grow by working with top professionals from around the world and recent graduates of top universities and by taking advantage of our extensive internal training opportunities and generous external education assistance program. R&D; team members work on the latest computing equipment and have access to the ACM and IEEE libraries. VMware has R&D; offices in: Silicon Valley; Burlington, MA; Cambridge, MA; Broomfield, CO; Sofia, Bulgaria; Aarhus, Denmark; London, UK; Herzliya, Israel; Bangalore, India; and Beijing, China.
Group Description (End User Computing EUC Virtual Workspace services R&D team)
Today's workplace is growing increasingly mobile. End-users need access to their desktops and corporate information from various devices and locations. For IT, the delivery, management, and security of corporate desktops, applications, and data is an exceedingly complex challenge. Our End-User Computing team is building the next-generation platform for enabling the mobile, modern workforce. The Horizon family of products was developed around the vision that users now need a virtual workspace a central hub for accessing all their desktops, business applications, services, and files. Windows desktops have been a mainstay of the enterprise for 25 years, but a fundamental shift is now underway affecting the way enterprise customers access desktops, applications, and data. This shift is driven by two large-scale trends: cloud computing and the emergence of personal Internet-connected devices to replace PCs. Desktops, apps, and data should be accessible from any device, anywhere, transparently. VMware Horizon is a SaaS solution for delivering virtual desktop and applications remotely. The Horizon engineering team is developing a software platform that enables enterprises to consume desktops/applications from the cloud in an as-a-service model.
Responsibilities
- Lead the Horizon Customer engineering team in India
- Work with customers on resolving their issues through patches and service packs
- Debug and handle complex technical design discussions across various stakeholders.
- Conduct RCA for the customer issues and build a backlog of product improvements
- Work through and burn down the above backlog
- Drive a metric and data-driven based culture within the team
- Triage and manage both feature and defect backlogs. In the context of defects, you should be comfortable with understanding complex issues that may come from customers and other teams, including being able to look at logs and other diagnostic information, asking clarifying questions and being able to direct issues to those best suited to address them.
- Operate with a service ownership mindset to work in a devOps mode where the dev team is responsible for all automation, quality, CI/CD, logging, and monitoring of services that are being built
- Work with teams across multiple sites and geographies as a collaborator and partner. You will need to be able to gain respect and trust both from a technical perspective with your immediate team and other teams including development teams, support, operations, and product management.
- You should be comfortable working in a fast-paced environment where priorities and direction may change rapidly as customer requirements and market direction change.
Required Qualifications
- 18 years software development experience.
- BS/MS in Computer Science from Tier 1 or 2 colleges.
- Excellent design and programming skills primarily in Full Stack with a focus on enterprise server solutions using Java.
- Experience working in cloud technologies - (AWS or Azure is a plus).
- Working knowledge of Web Services technologies. Knowledge of Spring Framework and Hibernate
- Full working knowledge of software engineering principles, design patterns, and commercial product development practices in a complex larger enterprise/cloud solutions.
- Working knowledge of basic technologies such as networking (TCP etc).
- Use of Open Source packages for common capabilities.
- Strong analytical and problem-solving skills, with attention to detail.
- Hard-working with a whatever it takes attitude.
- Able to demonstrate effective teamwork both within the immediate team and across teams.
- Excellent communications skills and able to lead a team of highly technical individuals.
Desired Qualifications
- Familiar with Agile/SCRUM development methodologies
- Familiar with one of the major server virtualization products (preferably VMware ESXi/vSphere)
- Experience with Struts, HTML, XHTML, JavaScript, CSS and basic web design
- Experience with an RDBMS such as Oracle, MySQL, MS SQL Server, or PostgreSQL (preferred)
- Experience with test frameworks and tooling
- Knowledge and experience of C or C is beneficial.
VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. VMware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.