Job Description

Customer Engineer-

1. Role:

The Customer Engineer will be responsible for maintenance of the installations in his route/territory with the help of the sub-contractors and generating revenue through sales of spare parts resulting into zero downtime, breakdowns and customer call backs.

2. Responsibility:

- Execute the periodic maintenance of the installations in his/her route as per agree time

lines and considering the Schindler Safety and Quality standards.

- Attend the call backs as and when received and complete the loop by providing feedback.

- Plans the jobs and provides supervision to the sub-contractors workers for timely

completion of the service.

- Propose sale of spare parts as and when situation demands.

- Co-ordinate with the FSB for requirement of spares and components.

- Ensures high customer satisfaction.

About Schindler India Pvt Ltd:

The Schindler Group is a Swiss multinational company which manufactures escalators, moving walkways, and elevators worldwide, founded in Switzerland in 1874. Schindler produces, installs, maintains and modernizes elevators and escalators in many types of buildings including residential, commercial and high-rise buildings. The company is present in more than 140 countries and employs more than 66,000 persons worldwide in five continents. Schindler Group is the largest supplier of escalators and the second largest manufacturer of elevators worldwide. Globally, Schindler equipment moves more than 700 million people per day.

The production facilities are located in Brazil, China, Slovakia, Spain, Switzerland, India and the United States.

Schindler India is a 100% owned subsidiary of Schindler Group. Its innovative and environmentally-friendly access and transit-management systems make an important contribution to mobility in urban societies.

Leadership through Customer Service, is the cornerstone of Schindler India`s growth strategy and which is evident with our service presence across 50 major cities which include our 14 branch offices in the country, Pune has a manufacturing facilities and head-quartered in Mumbai