Job Description

About the Team:

SAP Enterprise Cloud Services accelerates and simplifies customers’ business transformation by running their SAP solutions in a private cloud. We are leveraging services by external partners for technical operations and infrastructure.

Summary & Role Information:

As a Cloud Services Delivery Senior Partner Manager you will manage the relationship with our Hyperscalers (AWS, Azure, GCP) focusing on delivery performance:
- Build a trusted, professional and fact based relationship
- Act as one voice to suppliers and SAP stakeholders
- Perform regular service performance & quality review meetings
- Apply metrics & scorecard vis-a-vis suppliers and derive improvement action plans
- Active KPI & SLA Management
- Escalation Management for Supplier's Service Performance & Quality

Experience:

- Bachelor’s degree or higher in Computer Science, Engineering, Information Management or Business Administration

- Experience level - 8 to 12 years
- Strong engagement management, relationship building and de-escalation skills
- Experienced in the area of IT service providers and managing outsourcing engagements
- Experienced in cloud operation processes and infrastructure services concepts
- Excellent presentation, communication and moderator skills
- Experience and certification in project management methodology is beneficial
- 3+ years in an engagement role (e.g. partner management, customer facing or similar)