Job Description
Job Description Position : Customer Service Officer
Organization Name : Sakthifinance Financial Services
Industry : Banking and Financial Services
Location : Race Course, Coimbatore
Products/ Services : Locker Services, Deposits, Life and General Insurance, Mutual Funds
Vacancy : 1
Gender : Female
Responsibilities:
- Represent Sakthi Financial Services, its values and vision to all prospective customers and present our services/products
• Use CRM tools to engage customers, build trust in Brand Sakthi, and maintain lasting relationships
- Identify Customers Financial needs and to assist them in providing the right solution • Promptly address customers complaints and issues
- Prompt follow-up with customers and assist them in discharging financial transactions to keep financials plans in force
- Process orientation and commitment to deliver result in specified time.
Requirements:
• Outstanding communication and interpersonal abilities
- Presentable and multi-tasking skills
• A team player with a customer-centric approach
- Local language proficiency
- Exposure to Financial Products/Services is preferable
- 2 plus years of Experience in Customer Service.