Job Description
Position Overview:
The Business Services Senior Analyst will support daily operations of US Payroll, and projects and initiatives sponsored and/or supported by US Payroll that align with the business goals of the company at large. The Sr. Analyst will work directly with the Business Services Compliance & Analytics Manager in coordinating activities with other managers within Randstad as well as business areas, as deemed necessary.
Principle Responsibilities
● Reports to Business Services Compliance & Analytics Manager
● Troubleshoot, identify and report any potential database issues
● Collaborate with functional and technical resources for system upgrades/fixes and provide SME support for testing
● Create, manage, and provide reporting for operational analysis, trending, audit, and special projects
● Monitor and assist in the resolution of escalated payroll issues and inquiries from internal customers and agencies
● Maintain database accuracy through validation queries
● Act as a Subject Matter Expert (SME) support on key enterprise initiatives and liaison for Benefits, Compensation, H/R, Talent Relations, Treasury, Accounting, IT, and more
● Identify areas of opportunity to improve existing processes, functionality and workflow, and maximize technical capabilities to reduce manual process and to improve data management and efficiency
● Continuous education and development to remain knowledgeable on current payroll rules and regulations
● Coach, review, and support team growth by administering, developing, and updating training materials to ensure payroll team is versed on best practice for departmental processes (compliance and regulatory, contractual, system)
● Develop professional relationships within Business Services, support teams, and customer LOB Operations
● Adhere to compliance and control protocol as defined by organization key control framework
● Other duties as assigned
Education & Qualifications (Required and Preferred):
● Bachelor’s degree preferred
● Certified Payroll Professional (CPP) preferred
● Minimum of 5 years of demonstrated work experience in payroll for large volume, multi-state, multi-frequency payroll (50,000+ payees)
● PeopleSoft or other HRMS human resources and payroll experience
● Staffing industry experience preferred
● Experience interfacing with other teams and customers, providing positive customer experience, working through conflict or complex matters
● Advanced Excel and Google Suite experience required
● Strong Excel VBA and/or Google Script experience for report and analysis building preferred
● Strong Structured Query Language (SQL) experience, preferably with PeopleSoft
● Ability to work flexible hours when needed
Key Competencies:
● Self-motivated with strong attention to detail
● Take initiative and utilize available resources to apply sound judgment and decision-making skills in dealing with a variety of routine and non-routine issues, often with limited standardization
● Execute multiple tasks simultaneously, meet deadlines, and exceed goals in high-pressure situations
● Ability to prioritize deliverables, projects, and escalations in a fast-paced environment
● Professional, effective, and persuasive communication skills (verbal, written, and interpersonal)
● Organizational skills
● Problem solving skills
● Time management
Organizational Structure: Job Title this position reports: Compliance & Analytics Manager
Supervisory Responsibility:
Provides guidance, leadership, or training to other employees (no direct supervision)
Working Conditions:
- Please describe the following work conditions that are generally required to execute the principal duties of this position
- Physical surroundings (e.g. office equipment): Office Environment
- Adverse working environment (e.g. specify extent of exposure to noise, extreme temperature, dirt, dangerous machinery or other hazardous conditions requiring safety adherence and/or PPE equipment): N/A
- Physical Effort: (Specify repetitive lifting, bending, stooping, or other physical effort required): N/A
- Domestic/International Travel: as needed for special projects
- Extensive Hours: as needed for special projects
- The above statements are intended to describe the general nature and level of work being performed by persons assigned to this position. They are not intended to be an exhaustive list of all associated responsibilities, skills, efforts or working conditions. Randstad USA, reserves the right to change, amend, add, delete and otherwise assign any and all duties, responsibilities and position titles as it deems necessary to meet the needs of the business.
General Summary: Generally understands Randstad's business and customers. Scope of role is broader than junior team members (larger volume, larger dollars, strategic impact, etc...) Oversight Description: Able to operate independently. Processes may be less defined. Seeks guidance on most complicated issues.
Key Competencies: Leadership 2020
● Intellectual Strength
- Expert at working with abstract requirements
- Expert Ability ao identify issues/gaps at early stage
- Demonstrated ability to solve complex problems
- Expert at applying concepts, leads others
- Intellectual curiosity
- Goes deep into an issue to understand
- Asks "Why" - Root Cause Analysis
● Agility May set some standards
- Ability to follow standards & directions
- Ability to multitask and prioritize work, may help other prioritize Accountable for personal results and teamwork
- High competence in leveraging resources
- Uses sound judgement - Leads others
- Guides Others
- Respects deadlines and delivers on time
- Focus on accuracy LEAN Way of Working - focus on process not people
- Ability to organize and prioritize a large variety and volume of work to achieve position goals
● Excellent Execution
- May set some standards
- Ability to follow standards & directions
- Ability to multitask and prioritize work, may help other prioritize
- Accountable for personal results and teamwork
- High competence in leveraging resources Uses sound judgement - Leads others
- Guides Others Respects deadlines and delivers on time
- Focus on accuracy LEAN Way of Working - focus on process not people
- Ability to organize and prioritize a large variety and volume of work to achieve position goals
● Leadership Sense of ownership & Commitment
- Values diverse perspectives Has a high standard for own work and results, guides others
- Raises hand to lead projects and new challenges
● Connecting
- Expert verbal and written communication skills, and influence
- Ability to communicate commitment and work collaboratively across broad audiences
- Considers impact own department & beyond Establishing Informal network of subject matter experts
- Has solid interpersonal skills
- Has big picture view Knows business partners upstream and downstream (SIPOC)
- Does not play the blame game – collaboration first > seeks to solve the problem Effective communicator – makes the complex simple to communicate
● Partnership Is known as a business partner in own area High level of customer service, internally and externally. Balancing confidence with conscientiousness - knows when to ask for help Ability to compromise on issues Identifies interdependencies Able to get buy in at all levels Customer driven process thinking Leaders from other functions including field, ask for individuals to participate in business planning decisions Builds bridges not barriers - longer term relationship strategy Demonstrated executive presence Seek first to understand then to be understood Performs cross functional Gemba walks