Job Description

Dear Job Seekers,

We have an Openings for Quality Analyst, Team Leader-Quality & Assistant Manager- Quality Interested candidates can reach us on the below mentioned venue,

INTERVIEW DATE: -30 Nov 2021 to 2 Dec 2021

INTERVIEW TIME: - 10AM to 1PM

CONTACT PERSON :-SRIDEVI (9945764799)

Venue: -IEnergizer IT Services Pvt Ltd, First floor, A-307, Hustle hub Tech Park, ITI Layout, Sector 2, HSR Layout, Bengaluru, 560102

Roles and responsibilities:

Note :- Must have experience with BPO / ITES Industry as a Quality Analyst.

• Monitoring of team performance, developing training modules and conducting need based training sessions for team members.
• Developing and implementing strategies aiming at process improvement
• Quality analysis of the call flow
• Maintenance of AHT on the call.
• Quality of linear and logical troubleshooting.
• Take sessions of the team for the new process related updates.
• Score monitoring, D-sat analysis and case scrubbing.
• Make sure that the people are using the tools for troubleshooting designed by the company.
• Complete Outflow analysis and identified quality outlier.
• Create action plan for implementation with providing feedback.
• Knowledge of 7 Tools and Quality parameters.
• Should have relevant experience in BPO.
• Should be flexible with shift timings.

Thanks & Regards,

Sridevi