Years of Exp : 0-10 months
Education : Graduate (exclusion: Tech graduates)
Skillset : Non-voice process
Reporting: Team Lead / Team Manager - B&L
Location: Delhi/ Noida Ncr
• Graduate (exclusion: Tech graduates) Responsibility:
Business / Customer:
- Minimal Customer interaction under guidance• Understands Domain Process/sub process, functions, terminologies (such as SOP, QC checklists). Project / Process:
- Handles First level processing of assigned transactions, Complex problems (procedures/processes) are referred to Supervisor/Line Manager
• Adhere to quality requirements, achieve targets/volumes in given TAT(Turn around time).
• Adhere to the mandatory industry regulation and compliance requirements for the given process. Knowledge Management:
- Understand various document templates and standards(Such as SOP's) to interpret the documents & related terminologies People/Team Management:
- Adhere to org hygiene and compliance needs in terms of Time sheet submission, Assimilation & Attendance
Cognizant (NASDAQ-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 230 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.