Trouble shooting of all types of Hardware (Desktops, Laptops, & Printers), software applications (Installation, configuration and troubleshooting of OS, MS Office)
Installation and configuration of Windows/Linux based operating systems (Windows Xp, Vista,7,8 & 10)
Good experience in Installation, configuring & troubleshooting of MS Outlook 2007/10/13/16 or Outlook Express, Office 365 & IBM Lotus note.
Installation and Managing of antivirus products
Taking Regular data backup and restoration of data & mail backup of MS outlook (PST files).
Installation, Configuration of Biometric devices.
Configuring & troubleshooting of Desktop/Laptops for L1 level & Managing data backup and recovery.
Managing of DNS, Active Directory, basic window server
Troubleshooting basic thin client issues.
Basic troubleshooting of networking LAN, WAN, basic installation and configuration of Routing & Switching ).
Call logging to ISP for LAN / WAN link & PRL line issues & having good knowledge in IPV4 addressing, switching (802.1q, STP), Routing (DHCP, RIP, EIGRP, OSPF, BGP) also arranging networks during video conferences.
Configuring & Troubleshooting of Network printers, scanners & Local printers at L1 Level.
Installation, configuration of Antivirus Cementech & MacAfee
Resolving tickets within the SLA which is raised from End User side supporting through floor support/Remote support & Call support.
Configuration and support for iPad & iPhone.
Deployment and complete user configuration of new and guser PC workstation profiles utilizing window 7 or 10 Operating System.
Monitoring the GSD and ITAM Software Requests by Remedy ticketing tool and giving support through remote by using RDC/dameware mini remote control/SCCM Client tool and Support Center.
Jodhpur
Precision Techserve Private Limited