Job Description
1. Creating content for informative mailers and new campaigns.
2. Coordinating with the scripting team for vernacular adaptations.
3. Creating new blogs on GoBig for how-to and explanations of new processes & policies.
4. Updating the training content and performing visualization for deck & training flow designs.
5. Hosting and going live on Youtube through Paytm Mall Sellers, syncing the screen & scripts, also giving voice over to the webinar as per the flow.
6. Shooting emails to the active database as per the requirements.
7. Creating a calendar and updating the GoBig page & Fb page accordingly.
8. Crafting the NPS communication and sending out mailers, SMS, pop-ups & tickers.
9. Writing content for NPS, including pre-buzz and survey.
10. Making the NPS Dashboard ready for the next months reviewsCompiling and creating the NPS Report reflecting the overall reviews of all . Updating the Fb page with webinar posts and festive posts. Responding to seller queries on the page and connecting with the helpdesk team for support.