Job Description
Dear Candidate,
Greetings for the day!
We are hiring for Senior Service Reliability Engineer in a MNC.
Location: Kolkata
Experience: 4 +
Skills required for the job:
- Solid customer relationship management ability to work with at levels
- Strong people skills identify and highlight the positives to deliver world class customer service
- Strong understanding and appreciation of the relationship between BT and our customers
- solid grasp of emerging tech like F5 and ACI.
- Behave as the conscious of the customer whilst protecting the BT and TSB brand and driving improvements
- Tenacious with a strong ability to persuade and influence client and stakeholder relationships
- Experience of working in the financial and banking sector preferred but not essential
- CCNA/CCNP qualified or equivalent level of experience - Required
- Experience working within an enterprise DC network environment - Required
- Core Network Protocol support BGP, OSPF, Spanning-tree & L2 over L3 encapsulation technologies, OTV, VxLAN, VRF - Required
- Cisco Platform Support IOS 6500, ASRs, ISRs, Nexus 2K, 6K & 7K & Cisco ACI 9K Required
- F5 Support - Required
- Experience of Cisco ACI Exposure to a live environment, support or maintenance - Required
your accountabilities
- Able to operate and work within Agile methodologies
- Communicate and collaborate across multiple disciplines and stakeholders.
- Develop and operate systems and applications that provide core network services.
- Participate in service projects, architecture and planning for core network services.
- Support for network service design and troubleshooting.
- Identify service and cost improvement opportunities to make platform operations more efficient
- Contribute to Network Services’ budgetary submissions for lifecycle and risk, addressing activities such as lifecycle management and the service improvement plan
- Work collaboratively with the hosting services platform, security and business teams to ensure that datacenter changes are deployed effectively and efficiently
- Provide escalation support to the Network Operations team as required
- 3 shifts covering 24 x 7
- On-call rotas may be required to cover some out of hours periods (at the individual’s discretion)
- Out of hours work will be on an overtime basis (at the individual’s discretion).